Success Story

Maintel Selects Agilitas To Streamline Their Technology Hardware Logistics Operation

Leading UK IT services provider selected Agilitas’ specialist SMART logistics and inventory management to support its growth strategy, maximise stock effectiveness and enhance customer experiences through the outsource of 65,000 technology devices.

Outcomes

  • Outsource of 65,000 technology devices within 3 months
  • Leverage & optimise inventory to deliver an enhanced customer service
  • Nationwide storage and distribution of all stock close to end clients’ sites
  • Maximum ‘uptime’ regardless of technology or geographic location
  • Flexible operational and commercial model to meet Maintel’s needs

Challenges

  • Maximising the effectiveness of technology stock
  • Ability to scale in line with evolving customer base
  • Deliver enhanced SLA to customers
  • Inventory management for large-scale project rollouts
  • Increased warehouse automation

Solutions

In order to find the right solution for its team and customers, Maintel underwent a tender process with a number of key suppliers. Maintel quickly recognised that Agilitas is an expert in Inventory Management and would be able to seamlessly leverage and optimise the inventory in order to provide an enhanced service to its customers. This, combined with the Agilitas team’s can-do approach in the RFP stage solidified the partnership and in March 2021, Maintel began utilising Agilitas’ advanced Inventory-as-a-Service solution, InventoryAssure+ to its support customers, as well as the nationwide storage and distribution of all project stock.

Benefits

As the partnership evolves, Maintel is seeing early signs of strong progression and success. Transferring inventory management and stock ownership to Agilitas and the responsibility to manage the contract for an initial five years has provided Maintel with an SLA-based service that it can rely on. The team is now benefitting from a clear link between transition and stock, which is ensuring it can support all customers from day one.

Speechmarks

The level of insight into stock patterns has given us a handle on things like never before. As a service provider, it was important to me that we didn’t have any overlap or confidentiality challenges – Agilitas as a true channel partner makes this easy, they just know what we are looking for and they help us present logistics and pre-stage commercial offerings to new customers, making us really competitive.

Gillian Bailey, Operations Director, Maintel

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