Reducing Costs By Up to 18%
Working together, both IDE and Agilitas have been able to build reciprocal value, with Agilitas significantly contributing to IDE’s premium service, through delivering a consolidated supply chain, increased spares availability and an upskilled technical team.
A significant differentiator for IDE selecting Agilitas as their strategic partner was their ability to provide a streamlined onboarding process that addressed the challenges of data integration and asset management across their customer install base.
Management by Agilitas’ Business Take On and Commercial Teams ensured the transition of service from IDE into Agilitas was implemented with minimal disruption to the end user customer.
By outsourcing parts management to Agilitas, IDE has been able to reduce costs by up to 18%. In addition, with engineers continually being upskilled by Agilitas technical training experts, the company has improved engineer utilisation, helping to streamline operations and reduce the skills gap.
The training function has so far helped to upskill over 30 IDE engineers resulting in significantly better engineer utilisation, increased staff retention and removing the need for IDE to subcontract engineering resource. Upskilling the technical teams also means an increased number of faults get resolved first time, therefore increasing customer loyalty whilst reducing operational costs.
By investing in Agilitas’ InventoryAssure service, IDE has also been able to move over to an OPEX rather than CAPEX outsourcing model, supporting budget challenges and ensuring their service remains both scalable and flexible.