Benefits delivered to CDW
- Improved SLA performance
- Transition from a CAPEX to an OPEX model
- Reduction in quote turnaround times
- Upskilled engineers through training courses
- Enhanced service proposition
The value of the implementation is clear through multiple aspects of the CDW business, from sales to implementation. The partnership between Agilitas and CDW has been beneficial to both companies, with each providing different skills expertise to strengthen bids and service. CDW sales people all have access to Agilitas price books, meaning quotes for inventory support can be delivered seamlessly as part of wider IT solutions.
Playford explains “CDW has built an enviable reputation across the industry as one of the leading IT solution providers. A big part of this success is down to building partnerships with ‘best-of-breed’ specialist service firms such as Agilitas who add value to their overall service proposition.
The standard of delivery has also been very high, with SLAs in excess of 98% achieved across the entire supported contract base. Enhancing engineering skills within CDW has also been supported through attending Agilitas technical training courses across server, storage and networking technologies.
Playford continues “Our relationship with CDW has gone from strength-to-strength as a result of Agilitas’ service excellence and ability to quickly adapt to the ever-changing needs of CDW’s rapidly growing business.”
As Thomas explains, “the partnership has provided both companies with access to an even wider market. We both have expertise in different areas, Agilitas in more technical issues and us the global IT market.”
“The Agilitas team are great to work with; always open, responsive, committed to innovation and available 24/7/365, they treat our customers as their own. I look forward to continuing to grow our strategic partnership across multiple territories, driving great results and delivering the highest possible level of service.”