Success Story

Agilitas and ITEC combine ‘best-of-breed’ complementary service offerings to provide end to end solutions for global customers

ITEC is a trusted global white label IT service provider into the channel. It assists its partners with a wide range of IT services to maximise the potential of new technologies required by today’s customers.

Outcomes

  • Consolidation of supply chain
  • Broadening proposition with complementary service offerings
  • Solidifying coverage across large global footprint
  • Strong, strategic partnership focussed on future growth

Challenges

When it came to inventory management, ITEC found that it was delivering much less control over this pivotal area as it wanted to. As the opportunities grew so did the complexity of the inventory management across their current supply chain. The administrative tasks associated with having multiple partners and managing the back end of that supply chain were key challenges. ITEC felt that inventory management was a huge part of their service offering and potential business growth. As a result, it wanted to be able to take advantage of, driving efficiencies and fulfilling a growing pipeline of opportunities in a proactive manner.

Solutions

ITEC and Agilitas decided to build a strategic alliance, expanding both companies’ service offerings. This meant that ITEC could offer its partners Agilitas’ Inventory-as-a-Service solution, and utilise its expertise in complex international IT inventory management.
The two companies can now approach partners with a comprehensive end-to-end global service offering, helping their customers to simplify their existing supply chain. Working together, the two companies can satisfy customers’ requirements for a broader array of services, provided by one partner; for example, not just deliver an IT system to a customer’s site, but send an highlyskilled engineer along with it to install it and attach a first class maintenance services contract.

Benefits

The key benefit of the partnership is the expanded service proposition that each company is able to offer its partners and customers. The companies work very closely together to take their joint solution to partners.
Brett Green, ITEC’s CEO, commented: “One of the core benefits of partnering with Agilitas from an operations and delivery perspective is in improving efficiencies. Interfacing with Agilitas gives us an industry leading, end-to-end service proposition.”
Interfacing with Agilitas gives us an industry leading, end-to-end service proposition.

Due to the similar nature of the businesses, ITEC and Agilitas can offer partners and customers the same outstanding level of customer service, confident in the knowledge that the other partner will also be going the extra mile to satisfy customer requirements and remain relevant to changing customer demands.
Both companies are pureplay services organisations, and each is very focused on what it does best. Agilitas’ can-do attitude, with customer service running inherently in its DNA and backbone, is shared by ITEC, who also has world-class teams of best-of-breed experts in its field.
Brett Green commented: “Our value propositions complement each other nicely, but the partnership is about more than just that. The core ethos and DNA of the two companies are alike and complementary, with lots of similarities in terms of the business, and people being like-minded. We share a positive mentality, always trying to find ways to say ‘yes’ to customers, rather than ‘no’. We know that Agilitas understands us as a business, and vice-versa.”

Shaun Lynn, CEO of Agilitas comments “The collaboration has enabled Agilitas to benefit from an extensive global network of field service engineers who possess local language and cultural knowledge as well as exceptional technical skills and attitude. The quality of end to end services we collectively deliver ensures that our channel partners have the confidence to continue placing their trust in us to preserve their reputation and execute first class IT services on their behalf. ITEC completely reflect our own culture of humanised service excellence and quality of execution; that was one of the main business characteristics that cemented our choice to select ITEC as a strategic global partner.”

Speechmarks

“When we first encountered Agilitas, we didn’t fully identify to what extent they could supplement our service offering at the time - we were blissfully ignorant of the necessity of a specialised Inventory-as-a-Service solution. However, as soon as we started to explore Agilitas’ offerings, we understood the value. From that point, it was a matter of working out when we would work together, not if.

Brett Green, CEO of ITEC

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