One of the biggest benefits of implementing a contract consolidation project through Agilitas is the associated cost savings. Volume drives value for Ricoh UK in terms of leveraging Agilitas’ comprehensive inventory network and experience in onboarding large outsource projects. This partner model allows Ricoh to indirectly provide the technical resources and service expertise necessary to its end user clients.
Ricoh UK also has over 400 people deployed across its clients’ IT teams, but because this people resource is provided by partners such as Agilitas, the business doesn’t have to bear the cost of recruiting and having all 400 of these team members as employees on its payroll.
Agilitas’ tailored and proactive customer support and service means that it continues to find new ways in which to support Ricoh UK including sending their expertise out into the field and supporting Ricoh UK sales teams with their customers. If requested, Agilitas also liaises directly with Ricoh UK’s customers to work on more complex RFIs and RFPs, and Ricoh can be confident that the required due diligence has been done to ensure that there is a robust quality assurance process in place.
“We see the Agilitas team as pseudo-employees of Ricoh UK, we promote them and introduce their expertise at an early stage across all engagements and our customers really embrace this
approach. We are 100% transparent and don’t hide the fact that they are Ricoh’s partner of choice – Manchester Airport is one customer that particularly appreciates the model we use and the governance we do around our partner programme.” continues O’Keefe.
Since working with Agilitas, Ricoh has been able to invest in developing its services strategy in line with customer demand so sales teams continue to be equipped with relevant solutions. The two companies are very different sizes, but are still very much aligned on service and quality for customers. The combination of Ricoh’s scale and buying power with Agilitas’ IT services expertise delivers a very relevant services proposition to the market.
“We truly are back-to-back with each other – in fact, as we both sponsor Women’s Golf Open Champion Georgia Hall, with the Ricoh logo on the front of her shirt and Agilitas’ on the back. We share the same values and have a very strong partnership,”
Many customers are now looking for supplier consolidation, as there are many benefits in customers dealing with just one company. Partnering with Agilitas in this way enables Ricoh to
provide multiple services at a reduced cost – it can now supply multi-vendor solutions with just one invoice. Due to the success of this partnership, Ricoh looks to operate in this way across all customers, by consolidating into fewer strategic partners, and focusing on ROI and quality assurance.
“Most importantly for us is the quality. We aren’t alone in trusting them. Many of our local and global competitors also place their trust in Agilitas – this gives us confidence that we have chosen the right partner.”
The value that Agilitas brings to Ricoh is that of a managed service provider. Since starting the partnership in 2018, Ricoh continues to introduce Agilitas across all their new opportunities as their trusted partner of choice.