Enhance Service Performance
Ricoh is a global provider of technology that transforms business processes and information management helping organisations become more agile, profitable and productive. The company provides a range of end-to-end solutions in many areas, including office solutions, IT services, outsourcing services and many more.
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SCC, Europe’s largest independent IT services provider, was looking to expand its customer base of over 2,500 clients in more than 50 countries worldwide. However, its then-current IT hardware parts logistics’ providers were preventing this growth, limited by restrictions in overall capabilities.
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Leading IT channel services innovator Agilitas and managed IT services provider IDE have formed a strategic partnership to deliver a premium IT service to IDE’s end user customers.
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How can you capitalise on opportunities within your existing customer base?
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