Tag: Technology

“Responsiveness & flexibility is key for the Channel “- Sara with Comms Business

Agilitas study identifies partnerships, customer experience and sustainability as key themes for next 12 months. Sara discusses with Comms Business Magazine

Responsiveness, flexibility and strategic enablement are all high on the agenda for channel companies. That’s according to Agilitas IT Solutions’ newly published ‘Blurred lines between suppliers’ report. 

This guide is the first instalment in its Channel Trends Report series, which provides actionable, free-to-view market insights.

The report, which explores the findings of the latest research commissioned by Agilitas, discusses the importance of building strong alliances, partnering for innovation and customer experience, as well as meeting ongoing sustainability targets.

A key takeaway from the report is how channel partnerships have become less transactional, with responsiveness, flexibility and strategic enablement high on the agendas of those across the sector. The technology channel is largely transitioning into a service-based industry, therefore the potential benefits of these partnerships depend on who businesses choose to partner with.

Technology channel decision-makers have shown optimism for the future, with partnerships a key component of successful operations, allowing companies to expand their market reach, strengthen their relationships with customers and increase their visibility.

Agilitas’ annual research has identified that partnering for growth, improved customer experience and sustainability will become more prominent over the next 12 months. Another area highlighted was the importance of delivering a good customer experience, with 85 per cent of channel businesses surveyed agreeing that this was a high priority. Looking deeper at the data revealed that 42 per cent of respondents are currently using third-party support to help enhance their customer experience, with a further 29 per cent stating that they will implement this in the next 12 months.

View the full article here
Agilitas Partner Report Inside
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Sustainability also continues to be prominent metrics in business development across the Channel, with sustainability partnerships playing a key role in helping businesses address social or environmental problems. More often than not, these partnerships are not just focused on reducing a company’s carbon footprint, but launching new sustainability initiatives to meet long-term goals.

Respondents remain confident in the Channel’s ability to build collaborative partnerships that balance profit with social consciousness, with an average result of 7.7 (around 80 per cent). When looking at the results by business type, more than 66 per cent of MSPs and VARs are very confident in the Channel’s ability to balance profit and purpose when building partnerships.

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Sara Wilkes

Chief Executive Officer

Sara’s Comments

“The Technology Channel has made significant strides in choosing the right partners, selecting those whose values not only align but also offer longevity,” said Sara Wilkes, chief operating officer at Agilitas. “Confidence has remained high but did vary across companies of different sizes, meaning partnering with like-minded organisations has never been more important for teams to leverage each other’s strengths, expertise and resources to accelerate innovation and development.Aligning the correct people and analysing services to tailor offerings to each customer is key, accelerating growth for all parties now and in the future, and the research results highlight that the industry is already making progress.”

Effective strategies for ESG best practices with TIEVA

Agilitas + TIEVA

Collaboration and Competition: Effective strategies organisations can employ when sharing and improving ESG best practices

A conversation between Deborah Johnson, Head of ESG at Agilitas and Lee Ellams, Head of Marketing at TIEVA

Partnerships are essential for growth in any industry. Without collaboration, organisations risk stagnation, the ability to offer fewer new developments to customers and ultimately being outpaced by larger, more competitive conglomerates. As sustainability continues to be a central focus, businesses are left wondering how best to tackle their operations and work towards Net Zero targets.

For many, collaborating through partnerships to develop ESG best practices is the optimal path forward. TIEVA, a leading provider of business IT solutions and services, believes that collaboration within the Channel is essential for achieving a greener future. The collective efforts of manufacturers, suppliers, service providers, and clients can drive significant environmental improvements, and by sharing knowledge, resources, and strategies, the industry can create a more sustainable ecosystem.

With collaboration serving as the common theme, Agilitas’ Head of ESG Deborah Johnson and TIEVA’s Head of Marketing Lee Ellams sat down with Sustainability Voices to discuss the strategies and challenges involved in advancing ESG best practices.

What are the challenges of tracking Scope 3 emissions?

TIEVA: Sustainability, particularly Scope 3 emissions, presents significant challenges for both our clients and us. Scope 3 emissions, which include all indirect emissions that occur in the supply chain, can be extremely difficult to measure and manage due to their extensive and dispersed nature. Our clients often struggle with the lack of visibility and control over these emissions, especially when dealing with a large number of suppliers. Similarly, for TIEVA, integrating sustainable practices across our entire supply chain is incredibly important, but still remains a complex task. There’s a noticeable lack of standardisation across reporting and inconsistent use of metrics that are needed to accurately track progress and make informed decisions. This makes it a tricky task for businesses like ours to fully understand our impact and the steps we need to take to limit our impact.

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Agilitas: We have just undertaken a huge project to create our first organisational carbon footprint across scopes 1, 2 & 3. TIEVA’s experience of data being dispersed was certainly a challenge we also came up against.

Data over the years has been collected in different systems and in different formats. Additionally, data is required from employees, suppliers and in some cases customers, and echoing Lee’s comments about the lack of standardisation, these have all been collected in different ways. Until more formal legislation is announced, it is going to be difficult to get everyone to record metrics in the same way that can then be more easily shared. However, by having conversations with key stakeholders, there are some quick wins that can be identified to make data collection and interpretation more accurate.

How will greater support from your supply chain help?

TIEVA: Greater support from our supply chain is crucial in our sustainability journey. When suppliers are committed to sustainable practices, it becomes easier for us to more accurately identify our total Scope 3 emissions, and therefore understand the steps needed to reduce them. Enhanced collaboration is a must and can lead to shared best practices, innovative solutions, and improved transparency.

For example, if our suppliers adopt green manufacturing processes and provide detailed sustainability data, we can integrate these into our own practices and offer more sustainable solutions to our clients. Moreover, joint efforts in sustainability initiatives, such as programs focused on supporting a circular economy, can lead to cost savings, improved efficiency, and a stronger market reputation for all parties involved.

Agilitas: We have also recognised that collaboration within the supply chain is key to driving meaningful change. Considering the complexity behind greenwashing and environmental legislation, maintaining constant communication and collaboration levels between all parties is crucial. The ESG information we provide will be used by our customers, their customers and so on, so it is important that we don’t only provide data and policies, but we back it up where required with context, so data and information isn’t misinterpreted as it moves through the supply chain.

How can your partners help?

TIEVA: Given that almost 80% of businesses will not be prepared for new EU ESG reporting standards entering circulation early next year, the importance of open collaboration and communication has never been more critical for business survival. We are particularly proud of our initiatives in circular economy practices. We have also been involved in programs for IT asset recovery, refurbishment, and recycling, which significantly reduce e-waste and extend the life cycle of a wide range of hardware and parts.

Additionally, we are exploring the use of AI technologies to enhance transparency and traceability in our supply chain. These innovations not only help us minimise our environmental impact but also provide our clients with more sustainable and cost-effective solutions.

Agilitas: The circular economy piece that Lee mentions is really important and something that Agilitas have built our model on. When utilising a circular economy, companies are reusing and recycling kit, rather than purchasing new. When it comes to tech such as end user devices, approximately 80% of the carbon footprint of the product is in the manufacturing stage. By extending the life of tech, companies are making huge carbon reductions. However, we have found that it is much more complex to track the actual savings of the embedded carbon of products and so it can be difficult to clearly demonstrate just how effective a circular economy approach is. Our partners and particularly vendors can really help here by sharing as much data as possible. If there’s an area where something can be improved, streamlined or made more environmentally friendly, we should act and collaborate on a solution sooner rather than later.

Agilitas: When it comes to sustainability, one of my favourite sayings is to not let perfection prevent progress. There is this desire to want to present perfection to your customers but when it comes to ESG I believe it’s really important to be as honest and transparent as possible, sharing the good, the bad and the ugly!

For ESG purposes, partnerships, communication and healthy competition are of the utmost importance. Navigating best practices, understanding and adapting to new legislation and finding your feet in the market can be intimidating for firms with fewer resources dedicated to ESG initiatives. To avoid being swallowed up by highly-funded domineers in the market, smaller firms must collaborate with one another and strike ESG partnerships to improve and assist one another’s services, customer offerings and efficiencies.

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How can your partners help?

TIEVA: Given that almost 80% of businesses will not be prepared for new EU ESG reporting standards entering circulation early next year, the importance of open collaboration and communication has never been more critical for business survival. We are particularly proud of our initiatives in circular economy practices. We have also been involved in programs for IT asset recovery, refurbishment, and recycling, which significantly reduce e-waste and extend the life cycle of a wide range of hardware and parts.

Additionally, we are exploring the use of AI technologies to enhance transparency and traceability in our supply chain. These innovations not only help us minimise our environmental impact but also provide our clients with more sustainable and cost-effective solutions.

Agilitas: The circular economy piece that Lee mentions is really important and something that Agilitas have built our model on. When utilising a circular economy, companies are reusing and recycling kit, rather than purchasing new. When it comes to tech such as end user devices, approximately 80% of the carbon footprint of the product is in the manufacturing stage. By extending the life of tech, companies are making huge carbon reductions. However, we have found that it is much more complex to track the actual savings of the embedded carbon of products and so it can be difficult to clearly demonstrate just how effective a circular economy approach is. Our partners and particularly vendors can really help here by sharing as much data as possible. If there’s an area where something can be improved, streamlined or made more environmentally friendly, we should act and collaborate on a solution sooner rather than later.

Agilitas rolls out End User Computing

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Agilitas begins to roll its end-user computing offering, providing an end-to-end solution for global device management

Leading global channel services provider, Agilitas IT Solutions, today announces they have begun the rollout for their Smart Device Solutions offering, helping organisations to manage their hardware across multiple locations, worldwide.

Agilitas’ Smart Device Solutions goes beyond a typical logistics service and provides Channel partners with a cost-effective way to meet the demands of end-user computing requirements, meaning they can spend less time worrying about hardware, free up their IT resources and meet their sustainability goals.

Supporting one of the UK’s leading VARs and their end user client, Agilitas’ Smart Device Solutions service has begun rolling out multi-vendor technology, including laptops, mobile devices and peripherals, at pace to locations in the UK and overseas.

The Smart Device Solutions initiative enables businesses to make significant cost savings on support overheads while also providing secure storage of end-user devices, with teams managing all parts of the process, from allocating the equipment to arranging shipping across the globe.

Tailored service for a hybrid workforce

Agilitas’ service helps streamline the efficiency of today’s modern workplace, providing device support to the entire workforce whether in their home or offices, across the world. By ensuring all devices are plug-and-play, with all authorised updates and security patches installed in advance, the need for on-site engineers is eliminated, resulting in a consistent service for their workforce along with savings in both cost and carbon.

The Agilitas customer experience model helps Channel companies easily scale up and down with operational demands. The operation, which is headquartered in Nottingham, UK, has the capacity to process over 1000 end user devices a day with each customer being assigned a dedicated team and secure suite to ensure accountability.

“Our team will get to know the customer and the details that make the difference, from their business’ busy times of year to the processes and goals that make them stand out,” comments Sara Wilkes, COO at Agilitas. “By truly aligning to the customer’s way of working, the little details which can often get missed, will become a standard part of the Agilitas service.”

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Supporting the speed of change

Smart Device Solutions is one of two new propositions launched by Agilitas in the last 12 months, with the IT solutions provider also partnering with video software specialists Solink to offer a complete security and loss prevention solution.

“The economic environment both in the UK and across the world means it is more important than ever to keep your propositions relevant and profitable. Agilitas’ enviable global network and advanced inventory management tools enable us to be well positioned to support our Channel Partners with the challenging marketplace – whether that be supporting new technology or expanding into new global territories”, Hayes-Warren concludes.

Unlocking AI – Comms Business May 2024

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New possibilities are emerging as artificial intelligence becomes more advanced. Comms Business finds out what this means for channel companies and their customers.

“Our research found  out that it was the larger channel businesses looking to prioritise AI over the next 12 months, with half of the businesses with over 500 employees rating it a top priority, compared to just 23 per cent of those with under 100 employees.”

View the full article here
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Adapting to Change: How to Get a Grip on Retail Crime

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With the rise in retail crime consistently making the headlines, many retailers are finding themselves struggling to keep both their staff and their stores secure.

Retailers continue to have challenges when it comes to security and loss prevention, and are looking for ways to increase profits, reduce theft, and make efficiencies. The British Retail Consortium recently reported that incidents of theft have increased by 27 percent across 10 of the largest cities in the UK, with some cities reporting up to a 68 percent increase.

With cloud-based video surveillance, video alarms and cloud video integrations just some of the systems available to manage the many threats, these technologies enable retailers to scale and innovate with confidence. The implementation of SaaS video security platforms allows brick-and-mortar stores to protect against theft and enhance business compliance, all while accurately and securely managing their inventory.

Additionally, retailers can ensure that the customer-facing section of the store is issue-free and well-managed, while simultaneously monitoring stock rooms and certifying that employee areas are safe and compliant.

Best Practices for Loss Prevention

While theft is often the main focus of loss prevention strategies, it’s important to differentiate between internal theft and external theft, with common types of loss including point-of-sale (POS) theft, supplier fraud or error, employee theft, and shoplifting.

Implementing a secure POS system is crucial as it can measure unique employee login credentials, cash handling procedures, and regularly reconciles sales records to prevent employee fraud and checkout theft.

The use of data analytics tools to analyse sales data, inventory levels and transaction patterns helps to highlight high-risk areas, times or products susceptible to losses. And with the help of the data from sources like POS systems, surveillance cameras and access control, losses are clear, enabling businesses to act on and minimize the risk of theft.

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Providing comprehensive training to employees on loss prevention techniques is also essential. Encouraging staff to remain vigilant and proactive in detecting and preventing theft can greatly contribute to loss reduction, which can be made easier by store layouts that enhance visibility and minimize blind spots.

Establishing strong inventory management practices to track merchandise from procurement to sale — through technology such as barcode systems or radio frequency identification (RFID) — can accurately monitor stock levels, identify discrepancies, and detect any irregularities quickly. This can then be enhanced with modern security systems, which now incorporate the use of artificial intelligence.

The Power of AI

By deploying a robust video surveillance system that includes high-risk areas such as entrances, exits and POS locations, video surveillance can act as a deterrent and provide valuable evidence for investigations.

AI-powered video analytics are able to analyse surveillance footage in real time to detect suspicious activities. This enables immediate alerts to store personnel. AI-powered inventory management systems can also be incorporated, accurately tracking inventory levels, detecting discrepancies, and identifying cases of internal theft or inventory shrinkage.

Furthermore, AI tools are able to automatically analyse transaction data and identify irregularities that may indicate fraudulent activities by employees or customers. This enables retailers to investigate and address incidents promptly.

 

Addressing Emerging Challenges

Loss prevention requires a multifaceted approach and continuous adaptation to evolving threats. By implementing robust inventory management practices, effective training programs, video surveillance and analytics, retailers can minimize losses, enhance security, and create a positive shopping experience for customers.

Every retail environment is unique, and loss prevention strategies should be tailored to specific needs and risks as well as budgets. By regularly assessing the effectiveness of your loss prevention initiatives, embracing new technologies and best practices, retailers can achieve significant results and foster a culture of security and integrity in their stores.

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Loss Prevention solutions to protect your business

Theft and loss prevention

Loss prevention has become one of the retail industry’s biggest challenges. Shoplifting has risen by 23% in the past year, and was estimated to cost UK retailers almost £11 billion annually – higher than any other country in Europe, and resulting in a 1.1% annual turnover loss.

Research shows, however, that using security cameras resulted in significant decreases in shoplifting, stock shrinkage and restoration to retailer’s bottom-line. 58% of retailers said they saw reductions in shoplifting when employing these preventative measures, with a further 10% stating they eliminated it entirely.

But how can retailers better handle loss prevention with the use of video surveillance?

Introducing Solink

Agilitas has partnered with Solink, a world-class business that provides trusted, cloud video surveillance systems, to help retailers develop a cost-effective loss prevention model, designed to fit the needs of each individual retail business.

Solink’s platform utilises the Cloud, meaning retailers have access to hundreds of unique features that enable them to track and prevent internal and external fraud and losses. Using this combination users can:

  • Access high quality, on-demand, and live footage of their premises on a wide range of devices
  • Use motion search to find activity in a specific area, which reduces the time constraints of manually searching
  • See a wide field of vision from the camera with the ability to link multiple together
  • Automatically detect blocked exits
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Using these features, retailers are able to accurately and securely manage their inventory. Additionally, they can ensure that the customer-facing section of the store is issue-free and well-managed, while simultaneously monitoring stock rooms and certifying that employee areas are safe and compliant.

If needed, a retailer can store footage for up to 365 days and know that it is always backed up using RAID or in the Cloud. All of this is achieved while also ensuring all devices are NDAA compliant and all cybersecurity standards are met.

Solink’s software has already assisted a number of global retail businesses, with it enabling one to uncover ‘$70,000 [of] internal theft in under 3 minutes’. Combined with reliable hardware provided by Agilitas, retailers can see real-time inventory management and reduce costs securely, quickly and conveniently.

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Employing an Agilitas and Solink loss prevention system gives retail stores the ability to intervene when necessary to prevent loss or theft. When an item is illegally removed from the shelves, the store is able to view this in real-time, report this to on-the-floor employees who can then take necessary action to prevent this from occurring again. Alternatively, a store can review the footage at a later date and retroactively view the suspected area and refer the footage to the police or identify and ban the perpetrator from the store.

For any organisation protecting the bottom-line can be an arduous process, but for retail it presents a unique opportunity for fraudsters and criminals. By using this trusted, cloud video surveillance system, retailers can identify trends, prevent loss, and protect their business’ longevity.

Learn more about the Solink solution

Democratisation of Technology

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Changing Channel: Democratisation of technology accelerating digital adoption.


It’s no secret that technology is a primary stimulant for change across industries, and that is no different for those working in the Channel.

While it remains difficult to predict how these technology trends will evolve, businesses must be seen to be planning ahead to the best of their abilities in order to get on top of emerging technological developments. This means anticipating how they can leverage their tech in line with their competitors, without these efforts they risk being left behind.

With the sector evolving at pace, Channel leaders are now coming up against changing customer expectations, so to address this, they have to find the best way to manage the democratisation of technology. Following a recent survey, Gartner already predicts that by 2025, 55% of all successful emerging technology solutions will be delivered to ‘nontraditional’ buyers – for example, outside IT – within enterprises, enabling vendors to expand into new markets and forge new customer relationships.

It’s not an overstatement to say that the power now lies with the customer, and they are demanding faster digitalisation and solutions. Whether it’s improving customer experience or boosting operational efficiency, businesses in the Technology Channel need to reconsider how they can adapt to these challenges and stay relevant in tomorrow’s fast-paced world.

Democratisation of Technology – Why Does It Matter?

The democratisation of technology is not all doom and gloom, as it can lead to much quicker developments in the industry. Advancements that once would have taken years to come to fruition now occur in a much shorter space of time. Channel leaders, therefore, need to assess how to best utilise the growing portfolio of digital tools available to them, as well as how to integrate touch points and customer service processes to reap the rewards.

This can come in many forms such as providing more tools to more employees. With technology advancing and permeating all areas of the Channel workplace, greater amounts of employees are seeing the benefits of integrating technology into their job roles. With services like the Cloud enabling businesses of all sizes to access more technology, employees can utilise powerful software from their web browsers, regardless of their location.

This in turn elevates the skill levels of those employees, with the democratisation of technology also leading to democratising skills. With better skills, the capabilities of the software that employees use can be increased, meaning implementing more sophisticated B2B platforms. With Channel businesses continuing to advance, no-code platforms, for instance, can be used to automate workflows and enhance the organisation’s composability.

The Advantages of Democratising Technology

When used effectively, the benefits of technology democratisation are vast. From increased employee productivity to greater scope for innovation, Channel companies can also look to enhance agility and improve their resilience against digital disruption. Those that don’t embrace new technologies and democratise their resources quickly risk losing out, so to address this, a structured digital adoption programme is necessary. This ensures that the new technology can be implemented seamlessly to bolster overall performance.

Democratising technology, however, is not something that can be done overnight. It requires planning, effort, and organisational change, all areas that Channel businesses are learning to embrace following a challenging few years.

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Democratising Technology Flows Through Businesses

To meet demands while minimising disruption, Channel leaders need to provide a governance framework with some form of standardisation in place, all while encouraging users to be brave while embracing their mistakes.

Despite initial changes and uncertainty, the long term benefits that unified service management solutions can bring to a Channel business through increasing efficiency, productivity and satisfaction right through to greater ROI is something that can’t be overlooked.

Having a single integrated service management platform can bridge silos, reduce costs and improve visibility. It also enables Channel firms to leverage the power of AI to push teams to make smarter service desk decisions that increase agent productivity and elevate employee experiences.

 

 

The Modern Workforce Is Leading The Way

The future looks bright for those in the Channel industry who are successfully implementing new technologies, especially those achieving democratisation. The demand for increased agility and flexibility by modern workforces means that IT teams are no longer ‘gatekeepers’ to the technology, with every department having a lot to gain from what is on offer.

For business leaders, choosing technology that is easily accessible is vital, and consulting with employees beforehand will help ensure that the democratisation of technology flows through the business, irrespective of its size.

90% of CEOs and data specialists are already focusing on data democratisation for their organisations, leading the way for others to follow suit. The more Channel firms that provide the tools required, the easier it will be to boost employee engagement and productivity – two major benefits of technology democratisation.

View the article in IT Supply Chain
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