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Our Services
Our Services
Agilitas support the critical infrastructure of some of the biggest brands in the world via our Channel Partners. Our global services offer a true end-to-end hardware inventory management solution.
Hardware Maintenance
Flexible break-fix maintenance services, 100% Channel focused. Reduce downtime with parts and engineering support across the UK, Europe and beyond.
Professional Services
With in-depth knowledge and experience of technology across the data centre, network, security, and workplace environments, we are ideally positioned to help you meet your resourcing goals.
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Why Agilitas
Why Agilitas?
Agilitas ensures the availability of critical IT assets so you don’t have to. We remove the headache of ensuring your customers’ IT assets are maintained and supported globally, allowing you to invest and innovate.
Supported Vendors
Agilitas provides a convenient one-stop-shop for your hardware needs with a variety of multi-vendor options such as Cisco, IBM, and HP.
Global Network
Agilitas actively hold IT inventory in over 40 countries with the network and capacity to hold stock across the globe.
Channel Markets
Our Channel approach ensures we drive efficiencies across supply chains to reduce operational overheads, whilst enhancing the customer experience.
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Sustainability
Sustainability
Agilitas has a passion to 'Act with Impact' whilst delivering sustainable inventory management across our suite of solutions. We aim to become a more sustainable organisation, and to encourage other IT Channel businesses to implement more sustainable practices.
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About Us
About Us
With over 30 years supporting the Technology Channel, we understand the importance Agilitas plays when representing our Channel Partners’ brands. Get to know us!
Our People
Our fantastic team are experts in their respective fields. They have a responsive approach to an ever-changing marketplace that enables them to continuously improve business processes and deliver a first-class customer experience.
Our Values
Embodying our values is key to nurturing strong relationships with our partners and customers. Our values truly reflect the ethos of our company and our dedication to IT solutions and the Channel.
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Content Hub
Content Hub
View our Content Hub for blogs, press releases, and thought leadership featuring some of our Agilitas Team.
All News
Explore our Content hub showcasing blogs, press releases, and thought leadership with insights from our Agilitas Team.
Industry Reports
Discover the ever-evolving IT sector through our detailed reports, providing in-depth analysis and trends in the Technology Channel.
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Success Story: Softcat
Agilitas and Softcat partner to deliver global Smart Logistics in India.
Download Success Story
Storage and distribution of end-user home equipment in India.
Softcat is a leading provider of IT infrastructure to corporate and public sectors, with a passion for outstanding customer service. With over 250 dedicated service professionals and customer managers, these teams work together to deliver a unique and high-quality service experience to over 12,500 long standing customers.
- Warehouse & distribution
- Across India
- Multi-vendor, end user technology
- Fully project managed
- Futureproofed for ease of expansion
One of its customers, a provider of digital technology solutions and workday deployments, was in need of a storage and distribution partner for end-user home tech equipment in India. With delivery rates typically being quoted at two to four weeks, the customer needed a service provider that was flexible and could adapt to its changing needs.
After partnering on successful global warehouse and distribution projects in Argentina and Philippines, Softcat chose to collaborate again with Agilitas to deliver this service.
Why Agilitas?
Proven Global Experience
Next Business Day Capability
UK-Based Professional Customer Support
Expanding into New Geographic Territories
By working with Agilitas, Softcat and its customer were able to benefit from the combined logistics and circular economy capabilities that Agilitas has to offer. This includes a network of over 2000 forward stocking locations across the globe, in more than 70 countries. Through this global network, Softcat was able to quickly and seamlessly set up a storage facility in India to house the technology for the customer. This included monitors, laptops, keyboards, mice and other tech for home working, with Agilitas providing support across multiple technology vendors. Agilitas arranged the shipment of kit from Softcat to the Bangalore warehouse with just 48 hours notice.
With real estate and management costs increasing, along with transport and logistical concerns, all of the kit for the customer was stored securely in a single location, with the flexibility to expand if required.
Enhancing the Customer Experience through Service Excellence
With alternative service providers quoting delivery times of 2-4 weeks, the customer was initially attracted to the Next Business Day service that Softcat could provide via Agilitas’ Smart Logistics solution. Agilitas were also able to provide pre-deployment services including asset tagging. The customer experience was enhanced further with the additional data insights that were available including full visibility of all the customers’ assets and proof of delivery receipts, enabling Softcat Account Managers to confidently provide status updates and reporting where required.
Bringing Flexibility to Remote Working
As well as providing much-needed logistics and storage capabilities, Agilitas helped Softcat provide their customer with complete peace-of-mind that all administrative tasks were considered and taken care of. This included offering project management services when the company needed a large quantity of home technology being shipped out at once.
Agilitas’ dedicated team of customer service professionals in the UK were also on hand to log any queries and respond to any issues from the customer’s team based in India.
Scale for Success
In addition to its Smart Logistics services, Agilitas can also provide its partners with ITAD and Lifecycle Services, offering this option to the customer if the company needed it in the future. This service involves coordinating the repair or retirement of the kit when it is due for replacement. As the customers’ technology equipment would be distributed across multiple locations in India due to remote working, Agilitas would also coordinate reverse logistics and offer a number of lifecycle services.
Testimonials
Agilitas’ secure warehouse and distribution logistics service provided a cost-effective solution to manage, store, and distribute technology hardware for our customer. Its end-to-end solution for inventory and product management allowed for complete flexibility and the potential of ITAD services has strong-armed our customer for the future and enabled the company to scale with confidence. 
This project with Softcat is a testament to Agilitas’ commitment in leveraging our well-established global network and expertise to drive efficiencies and cost savings to our partners and their customers. We look forward to continuing our work with best-of-breed partners like Softcat, and ensuring we continue on our journey to helping them and their customers achieve their ambitious goals.
