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Our Services
Our Services
Agilitas support the critical infrastructure of some of the biggest brands in the world via our Channel Partners. Our global services offer a true end-to-end hardware inventory management solution.
Hardware Maintenance
Flexible break-fix maintenance services, 100% Channel focused. Reduce downtime with parts and engineering support across the UK, Europe and beyond.
Professional Services
With in-depth knowledge and experience of technology across the data centre, network, security, and workplace environments, we are ideally positioned to help you meet your resourcing goals.
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Why Agilitas
Why Agilitas?
Agilitas ensures the availability of critical IT assets so you don’t have to. We remove the headache of ensuring your customers’ IT assets are maintained and supported globally, allowing you to invest and innovate.
Supported Vendors
Agilitas provides a convenient one-stop-shop for your hardware needs with a variety of multi-vendor options such as Cisco, IBM, and HP.
Global Network
Agilitas actively hold IT inventory in over 40 countries with the network and capacity to hold stock across the globe.
Channel Markets
Our Channel approach ensures we drive efficiencies across supply chains to reduce operational overheads, whilst enhancing the customer experience.
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- Sustainability
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About Us
About Us
With over 30 years supporting the Technology Channel, we understand the importance Agilitas plays when representing our Channel Partners’ brands. Get to know us!
Our People
Our fantastic team are experts in their respective fields. They have a responsive approach to an ever-changing marketplace that enables them to continuously improve business processes and deliver a first-class customer experience.
Our Values
Embodying our values is key to nurturing strong relationships with our partners and customers. Our values truly reflect the ethos of our company and our dedication to IT solutions and the Channel.
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Content Hub
Content Hub
View our Content Hub for blogs, press releases, and thought leadership featuring some of our Agilitas Team.
All News
Explore our Content hub showcasing blogs, press releases, and thought leadership with insights from our Agilitas Team.
Industry Reports
Discover the ever-evolving IT sector through our detailed reports, providing in-depth analysis and trends in the Technology Channel.
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Success Story – Hardware Maintenance
Enhanced flexibility for multi-vendor product lifecycle management, achieving cost savings of 30%.
Download Success Story
Agilitas have partnered with a managed network, cloud and security transformation specialist to deliver hardware maintenance services for a well-known global beverage company.
Providing tailored technology services to enterprise businesses in over 90 countries worldwide, our customer contacted Agilitas to provide flexible hardware maintenance support for their end user, a reputable global beverage company.
With the current maintenance services backed off to Cisco Smart Net support, our customer required greater flexibility to support both current and end of life equipment across multiple vendors.
Agilitas have been supporting the channel for over 30 years and in that time have built an extensive global network of stocking locations and engineering capability. When it comes to hardware, there isn’t much we can’t do, so our customers really benefit from us supporting their entire estate through every stage of the journey.
- Hardware Maintenance Service
- Part-to-Site in 4hr
- Multi-Vendor End User Technology
- Global Solution across Multiple Sites
- Flexible Transition of Estate
- Consolidate to One Partner
Agilitas’ Break-Fix Levels Up Offering
With just under 15,000 items and sites across the UK and Europe, our customer was attracted to the flexibility of Agilitas’ hardware maintenance services. Whilst the kit was predominantly Cisco, the estate included other vendors such as HP and IBM so Agilitas’ knowledge and expertise across multi-vendor technology was a significant advantage.
Guaranteeing to get the right part, to the right place at the right time, Agilitas’ ‘as-a-service’ Inventory Assure solution, enabled our customer to consolidate their hardware maintenance to a single partner. This significantly reduced the administration and cost associated with managing multiple OEM support contracts and also extended the capability to support end of life technology, which wasn’t possible through OEM warranty.
With a 3-year contract in place, Agilitas’ customer was able to flexibly transition their estate, with the ability to add and remove items easily as required. This ensured that the best value could be achieved throughout the length of the contract, achieving savings of approximately 30% in comparison to managing through separate OEM support.
Proactive Partnership
As a leading global brand that regularly sponsors large-scale events, the end user often experiences peaks in demand in line with their marketing campaigns and seasonal calendar. Agilitas were able to offer a proactive approach to sparing, enabling the customer to hold additional spares on site during peak demand periods. By anticipating demand and flexing outside of contracted SLAs, Agilitas are able to keep the end-user’s downtime to a minimum and maximise customer experience.
Gavin Jones
Channel Account Director
“For our hardware maintenance services, we are experiencing an increase in strategic partnerships and working more flexibly with our customers to deliver a service that pays attention to the little details that really matter. In this case, it was understanding when the end user was likely to experience higher levels of hardware failure due to an increase in hardware usage. Agilitas believes in offering more than a transactional service for break-fix solutions and as well as a dedicated Account Manager, our customers can access a wealth of knowledge from our wider team to enable more strategic decisions and a better value outcome for all.”
Adding Value
As well as providing a reliable hardware maintenance service, Agilitas were also able to add value to the service offering by providing additional pre-staging work such as essential updates and security patches, to ensure the technology was ready out-of-the-box. The Agilitas team were also able to provide skilled engineers to assist with the installation.
