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Our Services
Our Services
Agilitas support the critical infrastructure of some of the biggest brands in the world via our Channel Partners. Our global services offer a true end-to-end hardware inventory management solution.
Hardware Maintenance
Flexible break-fix maintenance services, 100% Channel focused. Reduce downtime with parts and engineering support across the UK, Europe and beyond.
Professional Services
With in-depth knowledge and experience of technology across the data centre, network, security, and workplace environments, we are ideally positioned to help you meet your resourcing goals.
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Why Agilitas
Why Agilitas?
Agilitas ensures the availability of critical IT assets so you don’t have to. We remove the headache of ensuring your customers’ IT assets are maintained and supported globally, allowing you to invest and innovate.
Supported Vendors
Agilitas provides a convenient one-stop-shop for your hardware needs with a variety of multi-vendor options such as Cisco, IBM, and HP.
Global Network
Agilitas actively hold IT inventory in over 40 countries with the network and capacity to hold stock across the globe.
Channel Markets
Our Channel approach ensures we drive efficiencies across supply chains to reduce operational overheads, whilst enhancing the customer experience.
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Sustainability
Sustainability
Agilitas has a passion to 'Act with Impact' whilst delivering sustainable inventory management across our suite of solutions. We aim to become a more sustainable organisation, and to encourage other IT Channel businesses to implement more sustainable practices.
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About Us
About Us
With over 30 years supporting the Technology Channel, we understand the importance Agilitas plays when representing our Channel Partners’ brands. Get to know us!
Our People
Our fantastic team are experts in their respective fields. They have a responsive approach to an ever-changing marketplace that enables them to continuously improve business processes and deliver a first-class customer experience.
Our Values
Embodying our values is key to nurturing strong relationships with our partners and customers. Our values truly reflect the ethos of our company and our dedication to IT solutions and the Channel.
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Content Hub
Content Hub
View our Content Hub for blogs, press releases, and thought leadership featuring some of our Agilitas Team.
All News
Explore our Content hub showcasing blogs, press releases, and thought leadership with insights from our Agilitas Team.
Industry Reports
Discover the ever-evolving IT sector through our detailed reports, providing in-depth analysis and trends in the Technology Channel.
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Success Story – UK Fortinet Support
End-to-end hardware maintenance support for critical Fortinet equipment, across 800+ petrol forecourt sites, nationwide.
Download Success Story
Agilitas have partnered with a leading technology platform and cloud-first solutions provider to deliver hardware maintenance services to one of the UK’s leading forecourt operators, supporting over 800 sites nationwide.
The estate, largely comprised of Fortinet equipment including switches, access points and routers. Network uptime is critical to the end user client, to ensure smooth operation of their business systems, including payment systems, customer Wi-Fi and internal communication networks.
Our MSP partner required a reliable parts and engineering partner to provide a full end-to-end solution for break-fix maintenance support and trusted Agilitas, given our extensive network, multi-vendor knowledge and expertise supporting the retail sector.
- Hardware Maintenance Service
- Flexible SLAs – 4-Hour and Next Business Day
- Nationwide Coverage across 800+ Sites
- Fortinet Technology
The Challenges
Nationwide coverage across 870+ sites
Hardware Maintenance support was required for petrol forecourts throughout the UK, from Penzance to the Scottish Highlands. With a mix of next-business day and 4 hour critical SLAs, the MSP required a logistics partner with the ability to respond quickly and ensure swift resolution of both low and high priority issues.
Critical network infrastructure
The Fortinet infrastructure played a pivotal role in running each site’s operations. Any downtime could lead to payment processing disruptions which negatively affect both revenue and customer experience and potentially traffic issues onto main roads. A trusted partner that could meet SLA and source the correctly skilled resource was incredibly important.
Coordinating support efficiently
With around 20 tickets a month, precise coordination of parts, engineer deployment and real-time communication, Agilitas took care of all the admin so the MSP could rest assured everything was taken care of.
Flexible SLAs
Agilitas worked in close partnership with the MSP to provide an end-to-end break fix maintenance solution, ensuring rapid response times and minimal disruption to the Fortinet equipment across the estate. With flexible SLAs, our MSP was able to combine 4-hour part to site and engineering for critical items with Next Business Day SLAs for lower priority issues. This flexibility allowed the MSP to balance urgent repairs with more routine maintenance, ensuring affordable service while still maintaining high operational uptime.
Full Solution, One Partner
Agilitas’ ability to combine nationwide logistics, rapid parts delivery, flexible SLAs and skilled engineering support makes us an essential ally in ensuring uptime for complex, distributed estates. Our comprehensive break-fix maintenance solution enables MSPs to consolidate their support provision to a single partner, achieving cost efficiencies and ensuring dependable support for their client’s IT infrastructure.
