Agilitas’ technical experts work with your services team to help resolve hardware issues across a wide range of enterprise and workplace products.
All products supported by an InventoryAssure maintenance contract receive access to remote diagnosis and technical support, hardware replacement and onsite engineers (for InventoryAssure+ service packs). Channel partners can choose from a set of comprehensive service levels, delivering up to 2hr SLAs in order to meet both business and operational needs.
Providing a multi-vendor service through a single point of contact means channel partners can consolidate multiple service contracts and SLA’s, reducing their partner supply chain and the associated management and administrative burdens that come with it.
Contact us today to see how consolidating your support contracts can save you costs whilst increasing service performance.
Enhance Service Performance
SCC, Europe’s largest independent IT services provider, was looking to expand its customer base of over 2,500 clients in more than 50 countries worldwide. However, its then-current IT hardware parts logistics’ providers were preventing this growth, limited by restrictions in overall capabilities.
Welcome to Agilitas… This is a short insight into a typical day with us – training, problem solving, and ensuring that our customers are happy.
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InventoryAssure by Agilitas, has been designed to put our channel partners back in the driving seat by allowing them to focus resources on the business processes in which they excel.
Moving your IT spares provision from CAPEX to either an OPEX or on-demand model can help to reduce overheads, increase flexibility, whilst easing cash flow and boosting productivity. All these factors contributing to an improved level of service to our channel partners and their end-user customers.
For over 30 years Agilitas has built an enviable support network across the world that is aligned to the needs of today’s global businesses.
Agilitas’ broad range of in-depth knowledge across server, storage, networking and workplace products is a key differentiator to other channel service providers.
The Agilitas Technical Training service offers channel partners looking to support new product sets or refresh the skills of their field service teams a cost-effective alternative to OEM training offerings.
At Agilitas we understand how important it is to provide our channel partners with the most relevant, up-to-date services information to enable them to make the right choice when looking for the desired business outcome for their customers.
For those looking for multi-vendor hardware maintenance support across workplace, server, storage and networking technology.Find out more
Technical services Providing professional services, remote support and technical resourcing when you need it.Find out more
Hardware services Choose from an extensive global inventory of quality multi-vendor hardware.Find out more