Challenge
CLOSING THE SKILLS GAP
Ensuring their engineering teams are trained and skilled to the most relevant and up-to-date IT systems is a constant challenge for Agilitas channel partners. Those challenges will quite often be one of the following:
- High cost for OEM based training modules
- Restrictive fixed course contents on many technology training courses
- Minimal choice of product courses
- Releasing field personnel to attend training
- Keeping engineers skills current against supported installed bases
In response, Agilitas training services has developed a wide range of course content that is purely focused on the needs of the customer and their engineering teams. This includes the following approach to delivering successful training content.
Solution
INCREASE PRODUCTIVITY & UTILISATION
Our approach provides delegates with the necessary skills to transfer the knowledge they have learnt into providing resolutions in real-life technical environments for our customers. This is provided from a range of course content that includes:
- Options of bespoke, as well as fixed content courses
- Courses span across a wide range of OEM platforms
- A wide range of hardware support, help desk and product familiarisation courses
Benefits
- Customer defined course content and duration
- Increase first time fix levels through more informed and accurate diagnosis
- Reduce service delivery costs through timely call closure
- Bring outsourced support against non-core products back in house
- Remain competitive on tenders with the ability to quickly upskill team members
- Competitive pricing in comparison to alternative training routes
- Legacy and current product training available
- Trainers skilled with field expertise across multiple vendors
- A valid alternative to expensive and inflexible OEM
