Technical Services

Technical resources you can trust

As a leading ‘Inventory-as-a-Service’ specialist Agilitas provides channel partners with first-class maintenance support across a vast array of IT infrastructure through our InventoryAssure service.  This suite of flexible inventory support options provides comprehensive service levels that ensure maximum ‘uptime’ regardless of technology or geographic location. Our consultative approach and use of subject matter experts provide channel partners with peace of mind. Agilitas can assist from initial project scoping and analysis through to support the bid and delivery process.  Providing 24/7 installations, deployments and project led resourcing means Agilitas is your one-stop-shop for any opportunity that requires experienced, fully qualified technical experts.

Our Expertise

Where We Can Assist:

Professional services

Providing everything from discovery and planning through to deployment and audit.

Remote support

24/7 technical support capability that provides SC cleared resource on either an on demand or voucher based model.

Technical resourcing

Delivering highly skilled resource for installations, deployments or project based placements.

Why Agilitas:

The Agilitas Difference


Our consultative approach and use of subject matter experts provides customers with peace of mind. Agilitas can assist from initial project scoping and analysis through to support with the bid and delivery process.


Using professional methodology including PRINCE2 and ITIL we assist with the planning, distribution, installation and replenishment of inventory.


Access to over 3000 engineers worldwide with skills across the server, storage, networking, EPoS and AV theatres.


From physical asset management to wireless signal and access point assessments Agilitas has the skill set and partner coverage to assist.

24/7 Service Desk

Accessible 365 days a year our UK based call centre has a multi-national, multi-lingual team to quickly and efficiently process enquiries.

Technical Support

Our SC cleared personnel offer remote multi-vendor hardware and software support. The service is highly responsive and available as a standalone service or as an extension to our customers technical team.


From small scale resource vetting to large scale technical consultancy projects our PRINCE2 practitioners can work independently or with customer project teams to deliver the right result.


Customers needing to fulfil skilled resource for a longer term project or prolonged absence can call on our contact base of experienced engineering personnel worldwide.

Agilitas provides technical services to over 80 countries.

20% of technical services’ projects result in annuity-based maintenance opportunities.

30% increase in new service capabilities are been added to Agilitas’ portfolio each year.

Trust in Agilitas to provide your next professional services opportunity, get in touch with a member of the team - 0115 919 6000

Technical Services


The Agilitas suite of technical services aim to increase the availability of your supported IT infrastructure and are delivered by our own team of technical experts and those of our key trusted partners. They will work closely with you and your customers to help resolve hardware problems across a wide range of technologies and deliver new solutions where requested.

Where we can assist:

  • When customers have complex, time-critical technical support needs and need access to trusted third party specialists
  • When you need a technical support service to complement the service provided by your internal help desk or field resources
  • When you need rapid identification and resolution of incidents and problems
  • When you have Installation Projects e.g. Cisco, IBM, HPE, EMC, NetApp, Vmware, Microsoft or need Technical Consultants, Project Management and Service Delivery Management to provide a supervisory or lead role on these infrastructure projects
  • Provide early intervention assistance on high-risk service events
  • When you need to supplement your existing team with additional capacity or capability

Service Capabilities


Agilitas are continuously adding to their extensive range of technical service capabilities to remain aligned and relevant to our growing number of channel partners. We provide services across workspace, server, storage and networking technologies to ensure our partners’ hardware requirements are all catered for.

View our  Full Technical Service Capability PDF. 

View more info on our Technical services.


Pay-as-you-go Technical Support

In order to help mitigate risk for those unforeseen events Agilitas can provide  pre-paid technical resource vouchers that allow partners to access highly skilled resource on a ad hoc basis.  The vouchers give partners the same access to our highly skilled technical professionals as pre-planned projects so most scenarios can be presented with a solution at the time of the request.

Supported Vendors

Multi-Vendor Expertise


Technical services FAQs

Get in Touch

Contact us today and take control of your technical services

Fill in the form below or ring a member of the team

0115 919 6000
Chat with us
Chat with us
Hi, you're through to one of the Agilitas Help Team! How can we assist you today?
Sorry, none of our advisors are available at the moment.  Please leave your name and details below and someone will get back to you.
Sorry, none of our advisors are available at the moment.  Please leave your name and details below and someone will get back to you.
Our advisors are available to assist you. Please start the conversation by completing your details below…
This chat session has ended.
Was this conversation useful? Vote this chat session.
Good Bad