Technical Services

Technical resources you can trust

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As a leading ‘Inventory-as-a-Service’ specialist Agilitas provides channel partners with first-class maintenance support across a vast array of IT infrastructure through our InventoryAssure service.  This suite of flexible inventory support options provides comprehensive service levels that ensure maximum ‘uptime’ regardless of technology or geographic location.

Our consultative approach and use of subject matter experts provide channel partners with peace of mind. Agilitas can assist from initial project scoping and analysis through to support the bid and delivery process.  Providing 24/7 installations, deployments and project led resourcing means Agilitas is your one-stop-shop for any opportunity that requires experienced, fully qualified technical experts.

Our Expertise

Where We Can Assist:

Professional services

Providing everything from discovery and planning through to deployment and audit.

Remote support

24/7 technical support capability that provides SC cleared resource on either an on demand or voucher based model.

Technical resourcing

Delivering highly skilled resource for installations, deployments or project based placements.

Why Agilitas:

The Agilitas Difference

Discovery

Our consultative approach and use of subject matter experts provides customers with peace of mind. Agilitas can assist from initial project scoping and analysis through to support with the bid and delivery process.

Planning

Using professional methodology including PRINCE2 and ITIL we assist with the planning, distribution, installation and replenishment of inventory.

Deployment

Access to over 3000 engineers worldwide with skills across the server, storage, networking, EPoS and AV theatres.

Audit

From physical asset management to wireless signal and access point assessments Agilitas has the skill set and partner coverage to assist.

24/7 Service Desk

Accessible 365 days a year our UK based call centre has a multi-national, multi-lingual team to quickly and efficiently process enquiries.

Technical Support

Our SC cleared personnel offer remote multi-vendor hardware and software support. The service is highly responsive and available as a standalone service or as an extension to our customers technical team.

Projects

From small scale resource vetting to large scale technical consultancy projects our PRINCE2 practitioners can work independently or with customer project teams to deliver the right result.

Placements

Customers needing to fulfil skilled resource for a longer term project or prolonged absence can call on our contact base of experienced engineering personnel worldwide.

Agilitas provides technical services to over 40 countries.

20% of technical services’ projects result in annuity-based maintenance opportunities.

30% increase in new service capabilities are been added to Agilitas’ portfolio each year.

Trust in Agilitas to provide your next professional services opportunity, get in touch with a member of the team - 0115 919 6000

GET IN TOUCH

Technical Services

SOLVING CUSTOMER PROBLEMS

The Agilitas suite of technical services aim to increase the availability of your supported IT infrastructure and are delivered by our own team of technical experts and those of our key trusted partners. They will work closely with you and your customers to help resolve hardware problems across a wide range of technologies and deliver new solutions where requested.

Where we can assist:

  • When customers have complex, time-critical technical support needs and need access to trusted third party specialists
  • When you need a technical support service to complement the service provided by your internal help desk or field resources
  • When you need rapid identification and resolution of incidents and problems
  • When you have Installation Projects e.g. Cisco, IBM, HPE, EMC, NetApp, Vmware, Microsoft or need Technical Consultants, Project Management and Service Delivery Management to provide a supervisory or lead role on these infrastructure projects
  • Provide early intervention assistance on high-risk service events
  • When you need to supplement your existing team with additional capacity or capability

Service Capabilities

COMPREHENSIVE SERVICES SUITE

Agilitas are continuously adding to their extensive range of technical service capabilities to remain aligned and relevant to our growing number of channel partners. We provide services across workspace, server, storage and networking technologies to ensure our partners’ hardware requirements are all catered for.

View our  Full Technical Service Capability PDF. 

View more info on our Technical services.

Vouchers

Pay-as-you-go Technical Support

In order to help mitigate risk for those unforeseen events Agilitas can provide  pre-paid technical resource vouchers that allow partners to access highly skilled resource on a ad hoc basis.  The vouchers give partners the same access to our highly skilled technical professionals as pre-planned projects so most scenarios can be presented with a solution at the time of the request.

Supported Vendors

Multi-Vendor Expertise

FAQs

Technical services FAQs

Relevant Documents

CRN Age of the Transformers Report

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Agilitas Carbon Footprint 2018

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Agilitas Carbon Footprint 2017

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East Midlands Top 200

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Service Manager

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Global Elite 2019

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IT Portfolio Management

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career sheet – customer support co-ordinator

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Transformation report

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Market Report – The impact of inventory-as-a-service

Download

Get in Touch

Contact us today and take control of your technical services

Fill in the form below or ring a member of the team

0115 919 6000