As a leading ‘Inventory-as-a-Service’ specialist Agilitas provides channel partners with first-class maintenance support across a vast array of IT infrastructure through our InventoryAssure service. This suite of flexible inventory support options provides comprehensive service levels that ensure maximum ‘uptime’ regardless of technology or geographic location. Our consultative approach and use of subject matter experts provide channel partners with peace of mind. Agilitas can assist from initial project scoping and analysis through to support the bid and delivery process. Providing 24/7 installations, deployments and project led resourcing means Agilitas is your one-stop-shop for any opportunity that requires experienced, fully qualified technical experts.
Technical Services
SOLVING CUSTOMER PROBLEMS
The Agilitas suite of technical services aim to increase the availability of your supported IT infrastructure and are delivered by our own team of technical experts and those of our key trusted partners. They will work closely with you and your customers to help resolve hardware problems across a wide range of technologies and deliver new solutions where requested.
Where we can assist:
- When customers have complex, time-critical technical support needs and need access to trusted third party specialists
- When you need a technical support service to complement the service provided by your internal help desk or field resources
- When you need rapid identification and resolution of incidents and problems
- When you have Installation Projects e.g. Cisco, IBM, HPE, EMC, NetApp, Vmware, Microsoft or need Technical Consultants, Project Management and Service Delivery Management to provide a supervisory or lead role on these infrastructure projects
- Provide early intervention assistance on high-risk service events
- When you need to supplement your existing team with additional capacity or capability
Service Capabilities
COMPREHENSIVE SERVICES SUITE
Agilitas are continuously adding to their extensive range of technical service capabilities to remain aligned and relevant to our growing number of channel partners. We provide services across workspace, server, storage and networking technologies to ensure our partners’ hardware requirements are all catered for.
Vouchers
Pay-as-you-go Technical Support
In order to help mitigate risk for those unforeseen events Agilitas can provide pre-paid technical resource vouchers that allow partners to access highly skilled resource on a ad hoc basis. The vouchers give partners the same access to our highly skilled technical professionals as pre-planned projects so most scenarios can be presented with a solution at the time of the request.
