Navigating Uncharted Waters with Total Experience

“With my 18+ years of experience in the Channel, I knew I could take charge of the CX strategy and ensure that this wasn’t a silo that sat on its own, but truly integrated into the heart of the business. 2024 is a really exciting year for the company. We are starting the new financial year with a passionate leadership team, a redefined purpose with company values to reflect this, a clear strategy and an OKR (objectives and key results) framework that every member of the team can align with. My role as COO will involve leading the total experience workstream that encompasses culture, excellence, the voice of the customer, technology and automation, and sustainability. We have the plans and people in place and I’m incredibly excited to be working directly with our customers so they can experience the results of all our hard efforts.”