Agilitas understand how important it is for their channel partners to respond quickly and efficiently to the service requests of their end user clients. After many years working closely with our partners’ service teams and listening to their needs, it was evident that they required access to an online service portal that enabled them to react quickly and efficiently to their customer fault call requests across their IT maintenance contract base. In response, Agilitas invested in building a services portal that could speed up the time of logging a service-related fault call, tracking its progress and reporting on trends.
Agilitas’ innovative, multilingual services portal, PARTNERSHIP, is underpinned by the company’s inventory management ERP system named MORSE. Enabling channel partners to self-serve support calls across the UK and Europe. Partnership provides our partners with the tools and information needed to keep their service operation running smoothly and efficiently while giving them the ability to view and manage their own account details, access levels, contracts, documents, billing details and reports from a web interface.