Cisco End of Support (EOS) Services

TRUSTED, COST-EFFECTIVE CISCO PARTS & ENGINEERING SUPPORT

Cisco Premier Partner, Agilitas provides UK, European and International channel partners with an extremely cost-effective Cisco IT parts, logistics and engineering service through its InventoryAssure solution.  Partners can blend it with their own value-added services such as remote monitoring and technical services to deliver an all-encompassing maintenance solution to their end user customers.  

Keeping the customer operational with near 100% availability is key to their business and to partner’s long-term relationships.  So while the focus of many is quite rightly on the new technology advances customers are looking for, one of the key focusses for Agilitas is to also maintain the legacy installed equipment, which may well be End of Support (EoS) but is still doing a job for the end user customer until such time as it’s replaced.

The Agilitas channel support model is designed to allow channel partners to pick and choose which services best complement their own in-house capability. Whether the decision is based on capability, geography or even partner status, the Agilitas solution is flexible enough to allow options to be selected only when required, for example, the need for an onsite engineer at one location but not necessary at another due to existing capacity or capability.

  • Reasons why channel partners are choosing Agilitas’ Cisco EOS service
    • 24x7x4hr parts or parts & engineer services across the UK, Europe and many other Global locations
    • Market leader in Cisco maintenance solutions for channel partners
    • Smartnet or Partner Support Service no longer available? No problem, the Agilitas Inventory Assure service provides the solution
    • Designed to allow partners/customers to migrate at their leisure, our support of Cisco’s legacy, established installed base, ensures the availability customers demand is maintained
    • Flexible contract durations and the ability to mix SLA’s allows you to provide exactly what the customer needs whether it be to maintain the status quo, or to aid a migration programme over the coming months
    • Extend your reach beyond geographic borders to provide a more encompassing solution to your customers whilst targeting new markets
  • Benefits of choosing Agilitas as your Cisco inventory service partner
    • Eliminate the gap left when OEM services are no longer available
    • Eliminate capital expenditure and asset depreciation costs from maintaining IT spares inventory
    • Enhance the support you can offer during migration programmes
    • Enhance service offerings to your customers
    • Improve service delivery capability
    • Broaden support portfolio by reach and capability
  • What does each Agilitas Cisco EOS service deliver for channel partners

    InventoryAssure forms the foundation of the service and provides contract-based IT parts to site based on agreed SLAs. Ranging from a Next Business Day (NBD) service to 24x7x2hr if required, Inventory Assure takes the headache away from ensuring IT spares are available where and when they are needed.

    InventoryAssure+ adds onsite engineering capability to replace faulty components and ensure the infrastructure is returned to an available state. With onsite local resources available across the UK and Europe, this addition to the base service can be a significant differentiator when you are competing for geographically dispersed business or have no desire to maintain your own field engineering teams.

    Technical support is normally the domain of the channel partner and we recognise that. However, where circumstances require additional capability or you do not want to operate a 24×7 Service Desk, Agilitas can help fill the gap to provide the remote diagnostic L1, L2 & L3 support you need.

    Vendor support is the last piece of the puzzle to deliver an end-to-end maintenance solution and we can help there too. Most Cisco end user customers insist on a support solution that provides access to Cisco TAC and IOS software support. For partners not able to provide this themselves through their Cisco partner status, Agilitas has the solution.

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