• Agilitas
info@agilitas.co.uk
+44 (0)1159 196000

Follow us

Hex Hex Hex

This page emits 0.45g eq. CO₂

Flexible Hardware Maintenance

Support your customers with flexible hardware maintenance services ensuring downtime is kept to a minimum. With tailored SLAs and the ability to complement with your own in-house capabilities, you can ensure you are only paying for the services you need. Eliminate the headache of managing spares inventory, allowing you to focus on your core business.

Hex Hex Hex Hex Hex

What is Break-Fix Maintenance?

Even with the best proactive maintenance in place, IT hardware can break down unexpectedly. When a malfunction happens, quick resolution is crucial to minimising downtime. For channel partners, supporting reactive maintenance may not always be the core focus of your business. Handling replacement hardware, managing logistics, and arranging engineering support can be time-consuming and costly. Outsourcing break-fix services to a specialist provider like Agilitas ensures your customers receive the expert support they need, while you can focus on your primary objectives.

At Agilitas, break-fix is our specialty. With over a quarter of a million spares in stock and access to a global network of engineers, we deliver fast and reliable solutions, ensuring minimal downtime and maximum customer satisfaction. As an extension of your business, we provide seamless, expert support when hardware issues arise.

24x7 Support Icon with a headset and 24 7 in a speech bubble

24/7×365 Support

Replacement or fix for hardware failure with an industry leading SLA. UK-based 24/7 helpdesk. Parts & Logistics or combine with engineering services for a full end-to-end solution.

Global Spares Inventory icon of a warehouse with some boxes inside

Global Spares Inventory

Our intelligent planning tool combined with our global network places critical spares at core locations close to customer sites for the fast resolution of faults.

Sustainability Icon of a large leaf with some small ones above it

Sustainability

With our technical expertise and circular economy approach customers can sweat their assets with confidence, extending the life of legacy infrastructure, whilst reducing costs.

Multi-Tech Multi-Vendor icon of a bunch of circles branching off a centre circle

Multi-Tech, Multi-Vendor

Manage multi-vendor estates through a single point of contact. Cover for single line items through to large multi-vendor estates.

Why Choose Agilitas?

Global Spares Inventory icon of a warehouse with some boxes inside

Extensive Spares

Over 250,000+ parts in stock, ready for fast dispatch

Multi-Tech Multi-Vendor icon of a bunch of circles branching off a centre circle

Vendor Support

Expertise across 100+ vendors and comprehensive hardware coverage

Global Reach icon of a world with 2 location markers on it

Global Reach

Localised support 40+ countries, with quick access to additional locations

Skilled Engineers icon of an engineer in a hard hat with 2 cogs beside them

Skilled Engineers

Access to multi-skilled engineers and security-cleared professionals

24x7 Support Icon with a headset and 24 7 in a speech bubble

24/7 UK Helpdesk

Always available to provide expert guidance and quick response

Flexible SLA icon of 3 circles with the centre lime green

Flexible SLAs

Tailored support options to match the needs of your business

100 Channel Focused icon with the number 100 inside a rounded square

100% Channel

Exclusively serving Channel partners, offering high-quality services

How Does Break-Fix Maintenance Work?

We simplify hardware maintenance so you can focus on growing your business.
Here’s how we streamline the process:

Choose Your Support icon of two coloured circles

Choose Your Support:

Select the hardware you want to support and determine your preferred service level agreement (SLA), engineering options, and additional add-ons like DMR. We’ll provide a tailored quote.

Onboarding Icon of two lines beside a head and shoulders

Onboarding:

Once you accept the quote, provide serial numbers, site postcodes, and any other required details. After this, you’re set for seamless support.

Event of a Failure Icon of a green cross inside a circle

In the Event of a Failure:

If hardware fails, simply contact our 24/7 UK support desk. You can either handle it on behalf of your customer or allow them to contact us directly.

Replacement Parts Icon of a green cog inside two arrows faceing eachother in a circle shape

Replacement Parts:

Agilitas sources the correct part and arranges logistics to get it to the customer site, as quickly as your SLA dictates. For Break-Fix+ customers, we will also dispatch the appropriate engineer.

Once Fixed Icon of a green tick inside a circle

Once Fixed:

Customers can return faulty parts to our hub for repair or recycling, ensuring minimal environmental impact. We’ll issue you with a full-service report so you have full visibility of the work.

Flexible Break-Fix Options

What’s included in Break-Fix:

  • Replacement Parts
  • Logistics of Part-to-Site
  • Reverse Logistics
  • 2Hr Premium, 4Hr, Same-Day, NBD, 3-5 Day, Green SLA
  • Global Support
  • Add-Ons: DMR, CDMR, Technical Suppport, Cisco IOS/TAC
The words 'Break-Fix' on a light background of some IT parts

What’s included in Break-Fix+:

  • Replacement Parts
  • Logistics of Part-to-Site
  • Engineer Support
  • Reverse Logistics
  • 4Hr, Same-Day, NBD, 3-5 Day, Green SLA
  • Global Support
  • Add-Ons: DMR, CDMR, Technical Suppport, Cisco IOS/TAC
The words 'Break-Fix+' on a light background of an IT engineer

“As-a-Service” Commercial Model

Our As-a-Service model offers predictable monthly payments for hardware support, similar to insurance or warranty coverage. This model allows you to budget accurately and avoid the capital expenditure of purchasing spares or managing the logistics and engineering resources in-house. Should an item fail, simply contact our UK helpdesk, and we’ll arrange for a replacement part (and engineer, if required) to be delivered to site, saving you time and minimizing surprises.

Global Coverage

Today, Agilitas supports technology in over 40 countries, with the ability to activate new locations within weeks. Our experienced logistics team continuously review and optimise locations to ensure parts are close to customer site so SLA can be achieved.

With global capabilities, Agilitas is the perfectly-placed partner of choice for supporting your customers worldwide, get in touch to find out more.

What Technologies Do We Support?

We support a wide range of IT hardware across various technologies:

Agilitas Server and Networking Room with a line of different servers in a row

Networking

Including the likes of Cisco, Juniper Networks, Fortinet, and more…

Agilitas Server Room with a server highlighting some vendors we support

Servers & Storage

Including the likes of Dell, Sun Microsystems, Hewlett Packard Enterprise, and more…

A mobile on a tablet on a laptop

End-User Devices

Such as laptops, desktops, and mobile devices.

Person tapping their phone on an EPOS machine

Retail Tech

Specialised support for retail environments such as EPOS.

Headset resting on a VOIP desk phone

Telephony

A wide range of telephony equipment, including VOIP systems and PBX solutions.

Person scanning a document on a printer in an office

Print

Maintenance and repair for printers, MFPs, and other multi-vendor print solutions.

Cisco Partner Support

Over 140,000 Cisco items under support globally, including RMA assistance, IOS and TAC support.

We also specialise in EOL (End of Life) support, helping extend the lifespan of your customers’ hardware, reducing costs, and improving asset utilisation without compromising performance.

Cisco Logo

Frequently Asked Questions

Why choose break-fix cover instead of repairing / replacing equipment when it fails?

Cost Savings: Break-fix contracts are typically more affordable than ad-hoc repairs or replacements.

Speed: Lead times for some parts can be lengthy, with some items taking 30+ weeks to source. Break-fix cover ensures you receive parts quickly—often in as little as a few hours.

Why choose Agilitas over other providers?

Unlike general repair services, Agilitas offers specialised, Channel-focused support that’s flexible and tailored to your needs. With a vast inventory, global logistics, and access to multi-skilled engineers, we stand apart by offering unparalleled service quality and reliability, ensuring your customers experience minimal disruption.

 

Can my support start right away?

Yes, we can usually start your support immediately. However, for the first 30 days after the contract starts, services will be provided on a best-endeavours basis to allow for any additional sparing requirements. For critical spares, let us know and we can work with you to plan sparing before your contract start date.

How can I achieve the most competitive quote?

Consider the criticality of the equipment and select SLAs that match the urgency of each part. For mission-critical devices, a same-day SLA may be necessary, while less critical equipment could be covered with a Next Business Day SLA. You can also customise your service to fit specific engineering needs.

Get in Touch

Our team are always on hand to provide support and answer your queries

Whether you are looking for hardware maintenance, project support, multi-vendor training or a full hardware outsource solution, talk to our team to learn how we help Channel Partners scale and innovate with confidence.

info@agilitas.co.uk
+44 (0)1159 196000