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This policy outlines the responsibilities of customers regarding the IA service and the return of parts. By using our IA service, customers agree to comply with this policy. Failure to adhere to this policy may result in additional charges and potential suspension of future service requests.

1. Customer responsibility

Customers are responsible for returning any parts provided by our Inventory Assure (IA) service within the agreed timeframe (typically 25 days unless stated otherwise)

2. Return procedure

The customer is responsible for the cost associated with all part returns, unless otherwise specified. The part should be returned in the packaging that the replacement part was shipped in, or similar, ensuring that there is adequate internal packaging to prevent damage in transit.

Our customer support team can assist with the return parts process, if you are unfamiliar with the process to follow. If you need assistance returning part/s to Agilitas, please contact Agilitas collections: collections@agilitas.co.uk

3. Failure to return parts

If the customer fails to return the part within the specified timeframe, they will be charged for the cost of the par

4. Charge details

The replacement cost for each part is determined based on the current market value, plus 20%. Customers will be informed of the exact charge prior to processing.​

5. Exceptions

Exceptions may occur if the end-user needs to retain parts due to data sensitivity. This should be advised when the order is initially placed with our Customer Support Team.​

6. Disputes and Extensions

If there are extenuating circumstances preventing the return of the part within the specified timeframe, customers should contact our Customer Support Team as soon as possible to discuss possible extensions or dispute the charge.​

7. Contact Information

For any questions, concerns or to request an extension, customers can reach our Customer Support Team on support@agilitascustomersupport.Freshdesk.com or call +44 (0)115 919 6000