Hardware Maintenance

Reduce downtime with our competitive break-fix services

Utilising our own spares and logistics infrastructure, Agilitas’ hardware maintenance services ensure your customers experience minimal downtime in the event of hardware issues or failure.

With fast response times, 24/7 support and expert knowledge across multiple vendor technology, we’ll ensure the right part is in the right place at the right time. Our flexible solutions mean that if you require a complete end-to-end break-fix service, we can arrange the correct engineer for the job too.

Complete flexibility to complement your in-house capabilities

Mix and match our hardware maintenance services to suit your requirements and budget

Agilitas Nottingham HQ Warehouse with Forklift Driver

Inventory Assure

Offering a parts & logistics solution – with flexible SLAs, available in the UK, Europe, and across the globe.

Inventory Assure+

The full parts, logistics, and engineer solution – with flexible SLAs, available in the UK, Europe, and across the globe.

Just an Engineer?

Check out our Professional Services for a wide range of engineering support options.

Hardware Fault

If your customer experiences a fault with their hardware, they can log an enquiry with us – removing your admin time.

Replacement Part

We’ll source the correct part and arrange all logistics within the required SLA. If you selected IA+ we’ll also source an engineer.

Peace of Mind

With the hardware taken care of, you can focus on your core strengths, ensuring you remain competitive and innovative.

Why use Agilitas for third-party maintenance?

We are 100% Channel focused and have designed our services to help Channel partners win more business and accelerate their customer experience. Managing hardware maintenance in-house is resource heavy and can detract from your core business offering. With Agilitas’ full end-to-end break-fix solutions.

Benefits of choosing Agilitas

Manage multi-vendor technology through a single touchpoint
We’ll source the right engineer, including any security clearance
Support across the UK, Europe, and around the globe
24/7 Support from our UK based team
Flexible SLAs

Supporting your Customer

What is important for your customer, is important to us. Our customer experience approach to our Channel Partnerships ensures that together we can align, transform and scale to deliver the best possible business outcomes for your end user client.

Inventory Assurance - Office workers as desk collaborating

Reduce Downtime

With fast response times, 24/7 support, expert knowledge and an FSL networking spanning across the UK, Europe and beyond, your customer experiences minimum downtime in the event of hardware failure or issues.

Sustainability

Through our circular economy approach, Agilitas can drive down your carbon emissions in your supply chain. Offering your customers greater flexibility with tech upgrades, allows them to ‘sweat assets’ for longer.

Inventory Assurance - Engineer fixing IT component

Reduce Costs

Adopting an on-demand approach to hardware maintenance means that our Channel partners can avoid CAPEX costs investing in spares and prevent unused IT inventory sat on a shelf taking up warehouse space and depreciating in value.. all cost savings that can be passed on to the customer, making you more competitive.

Scale and Adapt

Easily support and accommodate your customer’s growth and changing requirements. Whether it’s using technology from a different vendor or expanding into a new geographic territory, our expertise and established network ensures you can adapt to new trends without risk or high investment.

Multi-Vendor Support

Reduce costly admin time associated with individual OEM support.
Plus, extend the life of technology with maintenance support for OEM end-of-life products.

View our Supported Vendors

Connecting the right engineer

It’s a challenge keeping engineers trained in the latest technology. Combine that with ensuring the right engineer is located within 4 hours of your customer site and you have a logistical nightmare. With our Inventory Assure+ solution, not only will we ensure the replacement part is delivered to site within the required SLA, we will also arrange the correct engineer too. From Level 1 engineers to senior project consultants, our engineering network can also source the right level for the job, with security clearance if required.

From single-line items to full hardware ownership

Every customer is different and so we understand the importance of flexibility to ensure you can deliver the best possible service at the best price. Agilitas offer hardware support from single line items to entire inventory, so whether you are looking to complement in-house services or remove yourself from hardware ownership altogether, our solutions can be tailored to meet your requirements.

An extension of your team

At Agilitas we are big enough to deliver yet small enough to care. As an Agilitas customer, your point of contact is not just your account manager. Instead, you gain access to a wealth of knowledge from experts in supply chain, logistics, technical triage, project management, customer success… the list goes on. The whole team are here to support you deliver the best possible experience to your end customers.