• Agilitas
info@agilitas.co.uk
+44 (0)1159 196000

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Offering dependable, expert support delivered right where you need it. Across a range of multi-skilled and security-cleared engineers, you can experience quick response, flexible options, and global coverage to help reduce your downtime and keep systems running at their best so you can focus on driving business forward.

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Global Availability

Our engineers are available worldwide, giving you the flexibility to support customer needs across multiple regions without having to invest in local resources.

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Flexible Commercial Models

Choose from ad-hoc smart hands services or pre-paid vouchers, allowing you to tailor our services to fit your business needs and budget.

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Security Clearance

We offer security-cleared engineers for high-security environments and complex sites such as airports, ensuring compliance with stringent security protocols.

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Skilled Engineers

From Level 1 technicians to highly experienced consultants, we’ll ensure the right engineer is sourced for the requirement in hand.

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An Introduction to Field Engineering

Managing your own engineering talent can be costly, inefficient, and administratively burdensome. Outsourcing field engineering to Agilitas allows you to focus on what you do best while we take care of the logistics and resource management.

As a 100% channel-only provider, we offer a comprehensive suite of field engineering services that allow you to provide exceptional support to your customers without the hassle of managing in-house resources. Whether you’re supporting your customer’s infrastructure or deploying new solutions, Agilitas can be your trusted partner for all your field engineering needs.

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Smart Hands Services

Smart hands engineers provide physical presence on-site to troubleshoot, install, configure, or resolve hardware problems without needing a highly skilled engineer.

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New Hardware Deployment

When your customers need new hardware installed or existing systems upgraded, our engineers can assist with full deployment, configuration, and troubleshooting.

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Break-Fix & Maintenance

If your customer’s hardware fails, Agilitas engineers can provide rapid response times to replace faulty equipment and ensure business continuity.

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Project Support & System Integration

From complex integrations to system upgrades, our engineering network brings expertise to make sure everything works, ensuring a smooth implementation.

Why Choose Agilitas?

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A Global Talent Pool

Our engineering network possesses a wide range of technical expertise, covering multiple technologies and sectors, ensuring that you always have access to the right skillset at the right time.

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Complete Flexibility

Choose from various commercial models (vouchers, scheduled visits, or break-fix contracts) based on your specific needs.

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24/7 UK Service Desk

Our service desk is available around the clock to source the required engineering resource at short notice, ensuring you never miss an opportunity to support your customers.

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One-Stop Shop

Combine engineering, hardware management, logistics, and product services all under one roof. Simplify your operations and reduce the admin with a single point of contact.

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Scalable Solutions

Whether you need urgent resourcing, a single engineer for a day, or a team for a project, our field engineering services scale to ensure efficiency and customer satisfaction.

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Service Levels

Level 1 – Smart hands engineer with ‘rack and stack’ basic capability.

Level 2 – Fault finding and basic installation.

Level 3 – Expert-level troubleshooting and configuration.

Consultant – Strategic consulting, high-level system design and architecture, multi-site deployments, vendor management, and tailored solutions for complex IT environments. Works closely with the customer to define and optimise IT infrastructure based on business goals.

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Level 2

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Consultant

Global Coverage

Agilitas offers global coverage for your field engineering needs. While there are a few locations in the world that can be more difficult to service (remote or particularly high-risk areas), we can deliver engineers to virtually any location globally. No matter where your customers are based, Agilitas is ready to provide on-site support quickly and efficiently.

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Flexible & Cost-Effective Commercial Models

Pre-Paid Vouchers

Our pre-paid vouchers are ideal for complementing your existing in-house resources during peak times. Each voucher offers 2 hours of engineering time and can be combined for longer durations. These vouchers are available with different SLAs based on region (e.g. 4hr UK SLA voucher) and can be redeemed by calling the UK service desk to source the required engineer.

Benefits of Pre-Paid Vouchers:

  • Great for handling peak times or emergency scenarios.
  • Flexible – redeem multiple vouchers for longer durations.
  • Cost-effective for occasional or sporadic support.
  • Minimise administrative burden with quick, straightforward ticketing and resource dispatch.
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Scheduled Visits

Pre-booking an engineer for specific times or durations ensures the right skill set is available when needed. You can schedule an engineer for a one-off task or book resources for ongoing support (e.g. full-time for 3 weeks or 4 hours a week for 6 months etc).

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Break-Fix+ Maintenance Contracts

For complete peace of mind, Agilitas offers a Break-Fix+ maintenance contract. This includes both the hardware and the engineer, ensuring that if a part fails, we’ll arrange both the replacement part and the engineer’s on-site support within the required SLA.

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Frequently Asked Questions

Can I track engineer performance or get reports?

Yes! We provide full transparency with reporting options to track engineer performance, time on-site, and service outcomes.

Are there any hidden fees?

No! Our pricing is transparent, and we offer multiple payment options to fit your business model, whether it’s pre-paid vouchers, scheduled visits, or contract-based services.

How quickly can engineers be dispatched?

Our 24/7 service desk can source the required engineering resource at short notice. Depending on the service level agreement, we aim to respond within 4-hours for most regions.

Can I schedule engineers in advance?

Yes! You can book engineers for one-off tasks or set up recurring visits with our flexible scheduling.

Get in Touch

Our team are always on hand to provide support and answer your queries

Whether you are looking for hardware maintenance, project support, multi-vendor training or a full hardware outsource solution, talk to our team to learn how we help Channel Partners scale and innovate with confidence.

info@agilitas.co.uk
+44 (0)1159 196000