Agilitas IT Solutions​, the leading global channel services provider, has today announced the new appointment of John Hayes-Warren as its new CEO.

With over 30 years of experience in the Technology Channel and holding the position of Agilitas’ Chief Revenue Officer for the last 12 months, John will be key in driving the customer experience within the business in what has become a fast-paced and diverse marketplace.

John has been instrumental in leading many of the changes at Agilitas over the last few months due to his expertise in strategic planning and operational execution across customer success, customer support and partnerships. His strong sales background most recently at Logicalis, Claranet and Vodafone also means that John is well placed to lead the company’s sales growth plan using his extensive knowledge in transforming capabilities and propositions to meet and exceed customers’ expectations.

In his role as CEO, John aims to strengthen business resilience in the technology services sector and ensure Agilitas is the leading partner for customer success strategies. Customer experience is one of Agilitas’ core values, with it well placed to understand the challenges facing the Channel.

Agilitas ensures that it provides an excellent and evolving service that continually adapts to economic and environmental change through its varied propositions, InventoryAssure, Professional Services and Smart Logistics. The company’s new CX Edge framework also makes sure that it is aligning and delivering customer needs, as well as measuring success.

Speaking on his new role, John Hayes-Warren said, “I am excited to continue the great work already being undertaken at this award-winning business and I look forward to building on Agilitas’ exceptional success. The company has vast potential to help its customers benefit from technology and innovation and receive excellent customer service. I am thrilled to be working alongside the senior leadership team and be part of Agilitas’ journey in the future.”