Agilitas IT Solutions has announced a new partnership agreement with Ricoh UK. Through the partnership, Ricoh can now leverage Agilitas’ expertise across IT inventory management, datacentre technology and deploying on-site technical resources.
The partnership will enable Ricoh UK to deliver specific expertise for customers, deliver on management of parts and improve on distribution back to vendors.
As end users’ appetite is growing with increasing demand and as outcome-based solutions continue to disrupt the technology market, IT firms are looking to a more collaborative partnership model of engagement. As a result, the agreement between Agilitas and Ricoh UK delivers “huge opportunities” for the market and the IT channel as a whole, through the delivery of “a best-of-breed, vendor agnostic, and truly global solution”.
Mark O’Keefe, ITS sales director, Ricoh UK, commented: “We were unable to quickly and cost-effectively develop our own IT services portfolio to align exactly with our customers’ evolving needs in the timescales required. This is the reason we went with Agilitas’ partner-first, scalable services model. For us, when it came to transforming our business, the collaboration with Agilitas far outweighed the financial and time constraints of implementing our own in-house competencies.”
Since the partnership, Ricoh has invested in developing its service strategy in line with customer demands, ensuring sales teams are equipped with relevant solutions. Although the two companies differ in size, both are “very aligned on service and quality for their customers”, says Agilitas.
“We have formed a great bond and relationship with Ricoh over the last few years and I feel we understand both goals and objectives of our businesses inside out,” commented Shaun Lynn, CEO of Agilitas. “It is this understanding and alignment in values that has helped us to develop a unique channel services offering that will benefit both our customers and the chanel, now and in the future.”