After asking more than 100 decision-makers from leading MSPs, resellers and channel service firms, Agilitas concluded that over three-quarters of businesses are either planning, in the process of, or already have, undergone a “transformational shift”.
Specifically, 15 percent of those have already undergone transformation to meet customer requirements, while 28 percent are currently in the process of “significant” transformation, Agilitas concluded.
Richard Eglon, Marketing Director of Agilitas, said that the results of his outfit’s research make it clear that most channel businesses understand the importance of transformation, and most are already taking steps to implement it.
“To make the most of a company’s people, finance and technology, and business models of disruption, innovation, collaboration, globalisation, and relevance, that company must be able to evolve and make changes to its current ways of doing business. You can have all the good intentions to adopt these approaches to business, but without the ability to be agile and transform, they are meaningless.”
The report, which concludes Agilitas’ ‘Channel in 2020′ campaign, also found that 81 percent of decision-makers cited the “relentless development of technology” and changing customer needs as a key factor in their transformation, while 65 percent said they have had a change in business model or change in short-term and long-term objectives.
And 60 percent of respondents said tech vendors are providing the necessary support for transformation while 47 percent claimed it was the senior management team leading transformation within customers’ businesses.