This included the provision of approximately 2,270 spare parts that would need to be delivered, implemented, tested and working within the agreed two and four-hour Service Level Agreements (SLAs).
Speed and flexibility were the main priorities for IBM UK in meeting strict implementation timeframes and ensuring that any downtime was kept to the minimum. As a result, it needed a commercially viable and scalable model.
To meet IBM UK’s strict implementation timeframes, Agilitas delivered its award-winning, scalable Inventory-as-a-Service solution, providing a cost-effective, multi-vendor solution for server, storage and print servers, which would have otherwise required a significant investment from IBM UK.
Working with IBM’s on-site engineers, Agilitas provided an on-site storage facility for a select inventory of spare parts to be held, enabling spares to be quickly replenished, further reducing downtime.
To read more on how Agilitas’ InventoryAssure service delivered an on-demand, flexible service for IBM UK, achieving SLAs in excess of 98%, view our IBM UK Success Story here.