Agilitas, the leading European innovator of customer driven inventory-as-a-service solutions, has expanded its scope of work with Europe’s largest independent IT group, SCC, to include a wider range of technical skills training to their field-based engineering teams.
Ensuring engineering teams are trained and skilled to the most relevant and up-to-date IT systems is a constant challenge for SCC. The deal involves Agilitas creating and delivering a wide range of course content, purely focused around the needs of SCC customers and engineering teams.
SCC was previously hosting its own internal training courses, however they were finding these covered too small a range of requirements for existing customers, so came to Agilitas for a solution to support expansion into new markets, grow existing client accounts and win new customers, with minimal upfront cost and risk.
The training enables SCC to use their own engineers, rather than relying on outsourced engineers, reducing costs by
- increasing first time fix levels through more informed and accurate diagnosis
- reducing service delivery costs through timely call closure
- bringing outsourced support against non-core products back in house
- providing a valid alternative to expensive and inflexible OEM support.
Darren Heatley, Distributed Services Manager at SCC commented, “for many years Agilitas has been a trusted partner of SCC. As market leaders we are selective with who we work with. We choose partners that demonstrate the same commitment to quality and service as ourselves; openness, trust and honesty are key.”
“With the legacy and current product training Agilitas is able to provide, in addition to the creation of bespoke course content, we have been able to ensure our engineers have the skills required to meet the needs of new customers and the growing requirements of existing ones. Pricing is very competitive in comparison to alternative training routes, whilst service is second to none” explains Mr Heatley.
Shaun Lynn, CEO of Agilitas commented, “By outsourcing training to Agilitas, we’re helping SCC to expand their service portfolio into new markets, across server, storage and networking technologies. SCC is able to expand with the confidence that we’re always competitive on tenders and can quickly upskill technical team members.”
“Course material is being delivered using a combination of classroom and lab delivery, with the emphasis around hands-on methodology. This approach is set to provide SCC engineers with the necessary skills to transfer the knowledge they’ve gained to deliver resolutions in real-life technical environments for customers” explains Mr Lynn.
Agilitas’ Training Services provide flexible, cost effective and experienced resource for multi-vendor hardware support training. Course content incorporates product training on both current and legacy technologies across all of the leading OEM platforms.