Ricoh will gain a dose of IT management expertise while Agilitas boosts service offerings
Global channel services provider Agilitas has announced its successful partnership agreement with Ricoh UK, enabling the technology provider to use Agilitas’ expertise across IT inventory management, data centre technology and deployment of on-site technical resources.
Enhancing support for its customers, the move allows Ricoh to provide specific expertise, deliver on the management of parts, as well as improve on distribution back to vendors.
As IT firms look to embrace a more collaborative partnership model of engagement, the companies said the partnership delivers “huge opportunities” for the market and IT channel through the delivery of a truly global, best-of-breed, vendor agnostic approach.
“We were unable to quickly and cost-effectively develop our own IT services portfolio to align exactly with our customers’ evolving needs in the timescales required,” said Mark O’Keefe, ITS sales director at Ricoh UK. “This is the reason we went with Agilitas’ partner-fist, scalable services model.
“For us, when it comes to transforming out business, the collaboration with Agilitas far outweighed the financial and time constraints of implementing our own in-house competencies.”
Since the partnership, Ricoh has invested in developing its service strategy in line with customer demands, ensuring sales teams are equipped with relevant software and services.
Despite the size difference between the companies, the pair said they are “very aligned” on service and quality for customers, with Ricoh UK’s scale and buying power combining with Agilitas’ IT service expertise to deliver a “very relevant” services proposition to the market.
“We have formed a great bond and relationship with Ricoh over the last few years and I feel we understand both goals and objectives of our businesses inside out,” commented Agilitas CEO Shaun Lynn.
“It is this understanding and alignment in values that has helped us to develop a unique channel services offering that will benefit both our customers and the channel, now and in the future.”