CONNECT – Voice of the Channel

Channel Insight and Research

The CONNECT – Voice of the Channel campaign led by Agilitas helps to build and strengthen connections across growing channel audiences. Using research-led insights CONNECT will look to share valuable intelligence with Agilitas’ channel partners for them to help shape their own service strategies. As a leader in the global IT channel,  Agilitas recognise that by providing a reputable and respected knowledge base that channel partners can reference they too can remain aligned to the changing trends, which in turn ensures partners remain relevant to their own customers in today’s complex market. To get involved and to stay up-to-date follow Agilitas @AgilitasIT

CONNECT TO COLLABORATE REPORT

Welcome to ‘CONNECT to Collaborate’, the second in this series of ‘CONNECT to’ insight reports that look to provide detailed analysis and advice on the key topics in today’s Channel market. The insights detailed in these reports are underpinned by the findings of Agilitas’ inaugural Channel Confidence Index research project.

In this ‘CONNECT to Collaborate’ report, you will be connected with advice, lessons learned, and facts from key decisionmakers in the UK IT channel, with regard to collaboration. The report will discuss how working closely together in partnerships and collaborative relationships can help businesses to survive this challenging time. The report also includes Agilitas’ customer ITEC’s success story, demonstrating how ITEC implemented strategies like those discussed in this report, to great success.

REQUEST YOUR FREE CONNECT TO COLLABORATE GUIDE

CONNECT TO INNOVATE REPORT

Welcome to ‘CONNECT to Innovate’, the first in this series of ‘CONNECT to’ insight reports that look to provide detailed analysis and advice on the key topics in today’s Channel market. The insights detailed in these reports are underpinned by the findings of Agilitas’ inaugural Channel Confidence Index research project.

In this ‘CONNECT to Innovate’ report, we connect you with the top advice, lessons learned, and considerations of key decision-makers in the UK IT channel, with regard to innovation, technology and disruption. We also include a success story of Ricoh ITS UK, which discusses how Ricoh implemented strategies like those discussed in this report, to enormous success.

To obtain the data and insights for this report, we have surveyed 250 channel leaders working in UK-headquartered businesses, with an annual turnover of over £5million. The findings discussed in this report are the results of this commissioned research, carried out in partnership with leading research firm Opinion Matters in July 2019.

REQUEST YOUR FREE CONNECT TO INNOVATE GUIDE

Channel Confidence Index –

A barometer for change 

The ‘Channel Confidence Index’ is a ‘barometer for change’, measuring the global IT channel’s attitudes and curating trends, predictions, forecast and commentary about the channel today and how to future proof for tomorrow through a published annual report.  This comprehensive piece of channel research allows Agilitas and our channel partners to compare and contrast trends in responses with previous years, and thereby predict future trends. As an independent, vendor agnostic channel services provider Agilitas are perfectly positioned to ensure that the questions in the research remain focussed around customers’ business outcomes and not biased to any specific vendor’s agenda.

CONNECT

Introduction to the Channel Confidence Index from Agilitas

Agilitas CONNECT overview

Introduction to the Channel Confidence Index from Agilitas

REQUEST YOUR FREE CHANNEL CONFIDENCE INDEX REPORT

The Figures

WHAT DOES THE RESEARCH SAY

75% believe the skills gap will change by 2020…

…64% of those think it will be resolved or reduced

17% believe the gap will be made worse in the next 4 years

28% are currently undergoing a significant transformational shift

20% did not know how much their company had invested in transformation

36% said that internal financial considerations were a challenge for business transformation

38% expect customers to want bespoke service contracts

85% recognise the need to remain relevant through customer centric models

61% highlighted that moving to a customer centric model would impact their recruitment

Speechmarks

The results of our research make it clear that the highest levels of confidence and optimism are felt with regard to external relationships with other partners.

Richard Eglon, Marketing Director, Agilitas

It was interesting to hear the views of other channel leaders on what they are doing to transform their businesses.

This conference has given me great insight into how we can move our business into global markets through collaboration.

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FURTHER READING

In the Press

People are the key to transformation success

Exclusive research carried out by CRN for its recent Age of the Transformers event in association with Agilitas, covers the importance of looking after your people and remaining relevant in this age of constant technology change Change is inevitable in the channel, but many firms are only just at the beginning of their journey. The…

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In the Press

Confidence remains high for the future of the Channel

According to new research announced today by leading global channel services provider, Agilitas IT Solutions, channel companies have a very high level of confidence and optimism in the future of the channel, giving an average confidence score of 7.6 out of a possible 10. As a pivotal part of its ‘CONNECT – Voice of the…

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In the Press

Confidence remains high in channel despite challenging market

According to new research from Agilitas IT Solutions, channel companies have a very high level of confidence and optimism in the future of the channel, giving an average confidence score of 7.6 out of a possible 10. As a pivotal part of its ‘CONNECT – Voice of the Channel’ campaign, Agilitas has launched its inaugural…

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In the Press

Confidence remains high in the channel despite a challenging market

According to new research announced by global channel services provider, Agilitas IT Solutions, channel companies have a very high level of confidence and optimism in the future of the channel, giving an average confidence score of 7.6 out of a possible 10. As a pivotal part of its ‘CONNECT – Voice of the Channel’ campaign,…

Read more

In the Press

IT Channel Future Prospects Get Vote of Confidence

Channel partners feel most confident about factors within their control. Doomsayers have long predicted that the IT channel is in decline. But new data indicates that the IT channel’s future overall seems positive, despite some challenges. IT channel survey participants gave an average confidence score of 7.6 out of a possible 10. The results of…

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Channel in 2020

Channel getting the transformation message

Research from Agilitas IT has found that an increasing number of resellers are going through a transformation process Digital transformation is not just a process that customers are going through and the channel is also using technology to change the way it operates. The motivation for making changes is similar to those expressed by customers…

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Channel in 2020

CRN On 2018: The Global Channel in 2020 Key Takeaways from Event

The key theme of this year’s CRN On: The Global Channel in 2020 event, which was of the highest in attendance since Agilitas first started sponsoring the event in 2016, was the development of a blueprint for growth in the fast-paced, changing channel environment we are currently in. Having had time to digest what was…

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Channel in 2020

Agilitas Market Report – The Impact of inventory-as-a-service

Over the past 25 years Agilitas has continued to develop its IT services in line with market demands and technology advancements, through forging close relationships with customers and industry peers. Continuing with this theme, Agilitas commissioned some research around inventory-as-a-service and compiled this report to share the findings. The central theme of this report explores…

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CRN ON 2019

The Age of 360° Transformation

Channel companies of all sizes are undergoing a period of rapid and unprecedented transformation, whether they are MSPs, VARs, Distributors or Vendors. This transformation process is not just focused on technology investment or development, but also culturally from within, as new generations of employees bring a different work ethic and set of expectations to the table. This event, in association with leading channel publication CRN, heard from those that are going through, or who have gone through this cycle of change, what lessons they have learned, where the biggest changes have been, and how they have seized on the opportunities it brings.

Find out More

Insights & Resources

What’s been happening

CRN Age of the Transformers Report

Download

CRN ON 2019 sponsor video

Warehouse Transformation

Transformation report

Download

Transformation & Relevance Video

Finance Market Report

Download

Innovation Market Report

Download

Relevance Market Report

Download

Globalisation Market Report

Download

Channel in 2020 – Blueprint

Download