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Success Story

CDW Case Study

Agilitas Innovation Supports CDW Growth

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organisations in 74 different countries globally including the United States, Canada and United Kingdom.

IT solutions and services are designed to offer strategic advantage over competitors, helping clients to attract and retain more customers while increasing market share.

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Training Success
IT Training Services

SCC benefits from leading IT training services

SCC. the major European IT infrastructure services provider and first private IT group in Europe required a training solution to supplement the company’s in house training capabilities.

With a number of years’ experience supplying inventory-as-a-service to SCC, they were confident Agilitas had the specialist knowledge. expertise and infrastructure to develop a solution that would be able to add to their skills base.

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Success in Europe
IT Infrastructure Services

Agilitas leads the way in providing IT inventory services to SCC France

SCC, the major European IT infrastructure services provider and first private IT group in Europe. required an inventory outsource solution to address the spiralling logistics costs associated with providing spare parts to a large network of end-users across France.

With a wealth of experience supplying inventory services to the French market, and a pre-existing infrastructure network already in place, Agilitas was chosen as the partner of choice to assist the client in creating and managing their outsource venture.

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Insourcing
IT Services Provider

Tendering for new support contracts is never straightforward.

Experiencing significant growth in their field, Agilitas’ customer retained a market leading position and held extensive technical competence across a specific range of technology products. In order to continue their ambitious growth plans the customer was required to investigate ways to increase their competitiveness across new products by building a broader service proposition to potential clients.

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Technical Training
Nationwide IT infrastructural services provider

How do you get the most out of your field service team?

With one of the largest field service teams in Europe Agilitas’ customer was looking to drive efficiencies throughout its service delivery function. Performance reporting highlighted the under-utilisation of the internal engineering team and an increasing trend on the reliance of third party maintenance contractors. It became apparent that resolving these issues would result in significant cost savings for the customer.

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New Product Support Development
IT Services provider/ Financial institution

Do you have the technical expertise but lack the product experience?

Agilitas’ customer held a long standing relationship with one of its most important end user clients providing desktop, back office and infrastructure support across its multi-vendor hardware estate. However, provision for its Enterprise hardware was currently held with the OEM. The end user client had expressed dissatisfaction with the service level and cost structure of its existing support programme, and was keen to migrate the business to a supplier with a proven track record of service excellence.

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New Product Support Development
IT Services provider/ Financial Institution

How can you capitalise on opportunities within your existing customer base?

After making a successful bid for a major managed services contract Agilitas’ customer was looking for a reliable partner who could assist with supplementary inventory support on IBM, HP Alpha and Apple products that existed within the installed base. They were entering new territory with these products and although some of the technical expertise was available in-house there was a number of skills and experience gaps that needed to be addressed in order to deliver the committed service levels. The question remained. Do they outsource to the OEM, to a Third Party Maintainer or can they build an in-house service model?

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