Our innovators

Home / Who we are / Our innovators

Our innovators

Our fantastic team of dedicated and result-focused innovators are central in providing a streamlined and agile service to our clients.

All Agilitas innovators are experts in their respective fields, whether it’s customer account management, logistics or business development. They have a responsive approach to a reactive marketplace that enables them to continuously improve business process and therefore better assist our clients in satisfying high service levels and profit margins.

Meet a selection of our innovators:

Tom
Warehouse Operative
I am a valued member of the Agilitas warehousing team. I am responsible for ensuring that the right part is located and dispatched 'first time' and 'every time' to ensure that our customers remain operational and we hit our SLAs.
Emma
European Customer Support Team Leader
I joined Agilitas in October 2013 as a Customer Support Co-ordinator. Since then I have progressed into becoming the EU Customer Support Team Leader where my responsibilities now include handling all first level escalation queries and managing the working relationship between our French and UK logistic partners. My role also aims to reduce the risk of service delays and ensure all parts shipped internationally are delivered on time. This is vital since our largest EU customer is based in France.
Andrzej
Customer Support Technical Specialist
I have been working for Agilitas since 2012 as a Customer Support Technical Specialist. I provide customers with technical assistance across our portfolio of services to ensure they are fully equipped to carry out a service request to their end-user. The Technical Support Team makes a difference to our customers by supplementing technical practices in a cost effective and efficient manner, allowing them to focus on critical business activities.
Steven
Component Level Engineer
I joined Agilitas in March 2015 as a Component Level Engineer. My role involves testing, diagnosing and repairing a wide portfolio of Enterprise IT equipment ranging from small power supplies to complete mainframe servers. The repair team can really make a difference to our customers by extending inventory lifecycle and assisting in reducing inventory expenditure. The customer can be reassured their products are repaired in a quality controlled environment.
Tomek
Test Engineer
I started working for Agilitas in January 2014 as a Test Engineer.My position involves testing products. This could be products coming in to the warehouse as part of our repair loop process or products being despatched for distribution to our other storage locations or directly to service calls on behalf of our customers. My role allows the repair team to focus purely on product repair and ensures that our customers receive a quality product at all times.
Julian
Technical & Training Specialist
I have been working for Agilitas since September 2003 as a Customer Support Technical Specialist and Technical Trainer. My role includes developing and delivering training courses across a wide portfolio of Enterprise products and across multiple OEMs. My role allows our customers to reskill and upskill their technical teams with the goal of improving first time fix levels and reducing service outsource expenditure.
Tom
Business Take-On Administrator
I Joined Agilitas in March 2014 as a Business Take-On Administrator. My main job is to ensure successful InventoryAssure bids are processed and our systems are updated with all necessary customer and system data. I also help out in Purchasing occasionally where I ensure that the required parts have been procured and located in our FSLs in a timely fashion. The most important aspect of my job is maintaining a high level of accuracy and detail to ensure that SLAs, and needs of the customer are always met.
Jess
Customer Support Co-ordinator
I started working at Agilitas in January 2014 as a Customer Support Co-ordinator. The purpose of the Customer Support team is to process any requests for parts under contract with our InventoryAssure service; it is important that the team is friendly and professional at all times as we are often the customer’s first point of contact. I am also responsible for dealing with delivery queries, processing returns, and billing for any items not under contract. My main objective is for our customers to feel satisfied and happy with our service.
Sammy
Customer Support Co-ordinator
I joined the Agilitas team in September 2013 as a Customer Support Co-Ordinator before moving to a new position as Hardware Sales Executive, and then back to Customer Support. My role involves building strong working relationships with our customers and suppliers, as well as applying technical knowledge to ensure that any customer enquiries are dealt with quickly and efficiently. The most important aspect of my job is to ensure my customers receive the best possible service and trust us to deliver, on time – every time.
Stacey
Marketing Executive
I started working for Agilitas in September 2015 as a Marketing Executive. Within my job role, tasks are usually quite varied; I could be working on a social media campaign to promote one of our services, updating the company website, and helping to organise promotional video shoots and drone footage all in one day. My main focus is to ensure that we effectively communicate with our customers and stakeholders across our media channels and that all aspects of the company brand are protected and maintained at all times.
Sophie
Account Manager
I started working for Agilitas in May 2017 as an Account Manager. Within my job role I responsible for maintaining customer relationships and ensuring that the full range of Agilitas services on offer are being utilised effectively to best suit their business needs.
Andrew
Business Take-On (BTO)
I started working for Agilitas in the bid and planning team where I learned a lot of the technical aspects to our service offering; I then moved into the Business Take-On team where I am responsible for ensuring a smooth transition from placing an order to ensuring all supported InventoryAssure products are on contract for the customer.
Gavin
Hardware Sales
I started working for Agilitas in 2016 in the Hardware Sales team. I am responsible for sourcing any part that a customer might request and get it shipped out at the best price possible, in the fastest time possible - Keeping the customer happy is my main objective.
Andy
Bid Support Manager
I started working at Agilitas in April 1995 as a Computer Cleaner/ Packer and over the years have worked my way up through the technical areas of the company to my current position as Bid Support Manager. The Bid Support team is responsible for the pricing and spares planning for all contracts, supporting enquiries across a wide range of products including low to high end server, storage, and networking. The main focus in my job is to maintain and apply up to date technical knowledge and logistics skills for effective planning.