Repair services

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Repair services

Today, Agilitas delivers Enterprise and Wintel server, storage and networking repair services for multiple customers including OEMs, resellers, and industry leading service providers.

Our main differentiator is access to a vast array of server & storage systems, allowing full stress testing capability. A state-of-the-art repair facility at the Agilitas headquarters in Nottingham is setup to perform extensive test and component repair functionality.

Challenges

Due to our many years’ experience in successfully delivering high quality repair services to our loyal customer base we have built up strong relationships with them to help us understand the main repair challenges they face. These challenges often include…

  • Delivering a high quality, high yield repair service against its key multi-vendor enterprise service inventory.
  • Reduce expenditure for replacement inventory.
  • Implement a repair loop program to deliver maximum availability on its service inventory.
  • Systems with an inherent problem – we can arrange collection, testing, repair and recertification.

Solutions – The Agilitas difference

Agilitas will introduce a set of process and reporting procedures in line with the customer’s requirements that include the allocation of a sole point of contact, escalation paths, full process visibility and a collection of bespoke performance reports. Companies will also benefit from the following repair service differentiators once they become a customer…

  • 90 Days warranty as standard – Extended warranty available on request.
  • High quality depot repair service that complements customers’ field service activity.
  • Reduce the total cost of ownership by extending the life of hardware and its serviceability.
  • Multi-vendor server and storage repairs across current and legacy products.
  • Quality, cost effective and service level driven service.
  • Minimises field service disruption by prioritising the critical inventory fulfilment.
  • Agilitas holds one of the most extensive ranges of test systems held in Europe.
  • Test, repair and returns management service for field service inventory.
  • Extensive multi-vendor server and storage repair capability.
  • Test certificates and certificates of destruction provided.
  • Ball Grid Array – component level repair capability.
  • Qualified team of product engineers and technicians.
  • Failure analysis and service reporting.
  • Advanced exchange service available against selected products.
  • Expedited turnaround service available.
  • BER product disposed of in accordance with WEEE regulatory procedures.

To get a more detailed understanding of our repair service offering please request a copy of our repair capability matrix.

repair

To find out more please get in touch.

192

Repairs this month

0.0%

Repair failure (DOA rate)

1

Average repair time (days)

2090

Items tested this month

Supported Vendors

Capability

Agilitas Repair services supports all of the key OEMs vendors. Our versatile product support range includes IBM, HP, Dell, SUN, Fujitsu, EMC and more.

Enquire today to receive a copy of our product support capability

Environmental policy

To view our environmental policy please click here.

Download PDF

Test rig data

We hold over 800 test rigs covering all of the major manufacturers across server, storage and networking products.

To find out more about our Repair services please enquire today.