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Leading ‘Inventory-as-a-Service’ specialist Agilitas provides customers with first class maintenance support across avast array of IT Infrastructure and Data Centre equipment through their Inventory Assure service. This suite of flexible support options provides comprehensive service levels that ensure maximum “uptime” regardless of product or geographic location.

Where we can assist

  • When technology firms need a strategic service partner to manage all their server, storage and networking inventory and engineering needs
  • Provide a trusted, service-centric, vendor agnostic outsource partner
  • Looking to increase service performance and enhance your value proposition to your customer
  • Expand your geographic reach and technical skills Access flexible
  • multi-vendor support contracts
  • Customised warehouse & distribution service
  • Managed ‘Customer Owned’ stock
  • Pick up and drop off service
  • Support with import & export clearances

Service levels

Agilitas Inventory Assure offers a variety of response times to meet your specific service requirements. Inventory Assure comprises of three distinct service levels for IT part replacement:

  • Inventory Assure Bronze – NBD Service
  • Inventory Assure Silver – 24x7x4hr Service
  • Inventory Assure Gold – 24x7x2hr Service

The Agilitas Inventory Assure service portfolio also offers the same three  service levels with the inclusion of an onsite technical engineer to replace the faulty component or device. This enhanced service is inclusive of the Bronze+, Silver+ and Gold+ service packs.

Why partner with Agilitas

  • Channel-only, non-competitive, white label business model
  • Multi-vendor expertise providing a one-stop-shop solution
  • 24x7x365 Agilitas service desk providing full in hours and out-of-hours support
  • Up to 2hr tailored SLAs to align with market demands
  • European coverage with access to global support network
  • Proactive service management reporting to drive continual improvement
  • Single-point-of-contact through a dedicated Account Manager


Global Inventory-as-a-service network

Agilitas is a leading global channel services provider of customer driven technology solutions.  At the core of this service is an extensive, industry leading service delivery infrastructure consisting around 2,000 Forward Stocking Locations (FSL’s).  .

Supporting the main logistics hub in the UK are an extensive number of FSL’s throughout the world. At present Agilitas can support up to 2hr part to site service level agreements (SLAs), managed by our multinational customer support team. The team monitors the movement of IT parts in and out of the storage locations and organises the overnight replenishment of any parts used to ensure channel partners and their end user customers experience a continued high standard of service.

Find out more…

Doing it the right way for 25 years… Right item, right time, right place.


The impact of inventory-as-a-service

Agilitas Market Report

InventoryAssure service overview


data sheet

Cisco support delivered by Agilitas

Supported Vendors


Average SLA rate


Systems supported


Countries supported


Sites supported