Agilitas and CORETX partner to enhance service to customers

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AIM listed Cloud and Managed services provider CORETX has formed a strategic partnership with inventory-as-a-service innovator, Agilitas, to enhance the services it provides to its customers.

Central to the deal is Agilitas’ inventory-as-a-service product, Inventory Assure. This enables CORETX to provide engineering support contracts to customers with a four-hour IT parts delivery SLA. By outsourcing the provision of IT spares to Agilitas, CORETX will gain significant improvement on parts availability, shorter delivery times and cost savings.

Integral to the success of the partnership will be the specialist training provided to CORETX field engineers by Agilitas’ in-house training centre. This complements the already significant ongoing investment CORETX makes in field engineer training and further enhances the company’s ability to service customers. Agilitas’ training will also improve engineer utilisation, helping streamline operations and reduce any skills gap on future contracts.

“Working with Agilitas will enable us to react quicker to customer requirements,” explained Johnathan Lee, Commercial Director at CORETX. “The company’s breadth of knowledge and service capabilities across server, storage and networking technologies means we’ll work with a partner that’s aligned to our growth plan and well-positioned to support future opportunities.”

“The strategic partnership with CORETX allows Agilitas to be involved at an earlier stage in the solutions process, therefore increasing our ability to deliver a more positive output for both them and their customers,” explained Steve Bailey, Agilitas Commercial Director. “We’re enabling CORETX to improve service efficiency, reduce overheads and ultimately deliver the premium service that is so critical to their business growth and market leading reputation.”

A significant differentiator for CORETX in selecting Agilitas as its strategic partner was the company’s ability to provide a streamlined on-boarding process, addressing the challenges of data integration and asset management across CORETX’s customer base.

The partnership marks the start of what both companies expect to be a long-term engagement that will enable additional complementary functions to be identified across both businesses over time.

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